Guest Experience Specialist

Job Description

Job Description

The Passenger is seeking hospitality-driven team members who thrive in a dynamic, guest-focused environment where food, cocktails, ambiance, and connection come together.

This is a hybrid front-of-house position combining elements of serving, bartending, and elevated guest hospitality. Our team members are cross-trained to create seamless and memorable experiences throughout the restaurant and Dickens Opera House.

Earnings mentioned are the normal ranges of base wage + tips. On special days such as Mother's Day, tips are much higher. Base wage ranges from $11.40 to $14, depending on experience. 

What Makes The Passenger Different

Located beneath the historic Dickens Opera House, The Passenger blends globally inspired cuisine, craft cocktails, music, art, and immersive hospitality into an experience designed to make guests slow down, savor, and linger.

$23 - $38 is typical earning with tips

• Guide guests through food, cocktail, wine, and zero-proof menus
• Provide attentive and knowledgeable table service
• Prepare and serve cocktails, wine, beer, coffee, and non-alcoholic beverages
• Maintain a warm, polished, and welcoming atmosphere
• Assist with opening/closing side work and maintaining service standards
• Collaborate with the team to ensure smooth dining flow and guest satisfaction
• Support private events, live music nights, and special experiences as needed

• Previous restaurant and/or bartending experience preferred
• Strong communication and hospitality skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Interest in food, cocktails, culture, and guest experience
• Availability for evenings, weekends, and special events

Required Skills

• Customer Service Orientation
• Attention to Detail
• Adaptability
• Team Collaboration
• Problem-Solving Skills
• Time Management
• Cultural Awareness
• Creativity in Service
• Stress Management
• Interpersonal Skills
• Sales Skills
• Event Coordination
• Knowledge of Beverage Pairing
• Conflict Resolution
• Positive work ethic

We are a full-service Restaurant, Catering Company, and Venue in business since the year 2002. We are a family-owned, woman-owned, and minority-owned small business. We value Environmental Sustainability. Customer experience is paramount for us, and we are looking for team members who think the same.