Patient Accounts Representative

Integrated Resources

Job Title: Patient Accounts Representative
Job Location: Chapel Hill, NC
Job Duration: 12 Months (possibility of extension)

Job Summary:

The Patient Accounts Representative serves as the first point of contact within the Accounting Office, providing patient-facing support related to billing and account inquiries for both dental and medical services.
This role requires professionalism, strong communication, and attention to detail to ensure a positive patient experience.

Key Responsibilities:

Greet and assist patients and visitors courteously and professionally.
Answer incoming calls and route inquiries to the appropriate department or team member.
Respond to patient billing questions, explain statements, and provide basic account information.
Accept and process patient payments, issuing receipts and necessary documentation.
Manage incoming/outgoing mail, including scanning, sorting, and fax distribution.
Log and track patient inquiries, correspondence, and documentation per office procedures.
Collaborate with billing, clinical, and administrative teams to resolve patient account issues.
Maintain patient confidentiality in compliance with HIP nd institutional policies.
Keep the reception desk and waiting area clean, organized, and professional.

Education & Experience:

High school diploma or GED required.
1-2 years of experience in healthcare, dental, or customer service environments.
Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred.
Background in both dental and medical billing strongly preferred.

Skills & Competencies:

Strong interpersonal and verbal communication skills.
Professional demeanor with a commitment to excellent customer service.
Ability to multitask and prioritize effectively in a busy setting.
Proficient in Microsoft Office and comfortable working with digital records/databases.
Detail-oriented with strong problem-solving and organizational abilities.
Knowledge of HIPAA regulations and patient confidentiality requirements.

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Vacancy posted 3 days ago

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