Manager, Center Administrator

Become a part of our caring community
The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) uses strategic leadership to launch a new center or manage an existing center which has an established patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, financial management, and high patient satisfaction. The CA develops and implements staffing plans and procedures. The CA collaborates with clinicians to achieve patient outcomes and company projects. These projects include Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership.

Location Address

Conviva Senior Primary Care office located at:

388 W Little York, Houston, TX 77076

You will report to the:

Associate Operations Director, Clinic/Center Administration

MAIN RESPONSIBILITIES

Leadership & Operational/Organizational Management:

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example. Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.

• Ensure adherence to state and federal regulations.

• Plan and complete staff meetings, demonstrating financial knowledge and managing Profit & Loss (P&L) to connect strategy with results.

• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.

• Manage center associates ensuring staff, onboarding new associates, including providers, and provide ongoing training

• Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.

• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.

• Foster collaboration and communication with colleagues, patients, and partners.

• Help with administrative responsibilities such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling.

Clinical/Patient Management:

• Commitment to creating patient-centric environments and promoting a culture of care and connection.

• Provide service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.

• Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.

• Integrate Value-Based Care (VBC) principles into daily operations.

• Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.

• Collaborate with providers on patient terminations in compliance with regulations

Dyad Partnership:

• Collaborate with clinical dyad partners, meeting to agree on clinical and operational goals and building teams with clinical and operational staff.

• Maintain regular communication to agree on performance, strategies, and team management.

• Ensure unified decision-making and messaging for cohesive leadership.

• Work together towards common goals that support the mission, vision, and values, along with patient experience outcomes.

• Manage clinic/market dynamics and engagement interdependently.

• Communicate incentive plans.

• Develop provider engagement strategy plan to reduce turnover, improve provider satisfaction and burnout.

Required Qualifications:

• You will work on-site at assigned Center(s).

• You have 5+ years of operational leadership experience within a multi-physician office or clinical group. This experience should include front of house management and clinical operations. Additionally, you need direct leadership experience and mentor teams.

• You have primary Care experience, full-risk VBC experience of state and federal healthcare regulations.

• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of several software tools.

• Promote interface with different people. This interface extends both internally and externally, including physicians, office staff, hospital executives, medical groups, IPA's, community organizations, and other health plan staff.

• We consider the job patient facing and make it part of Humana's Tuberculosis (TB) screening program. We will require candidates selected for this job to be screened for TB.

• Candidates selected for this job will require adherence to Humana's flu vaccine policy.

• Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.

Other Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience

• Basic knowledge of Population Health Strategy

• Familiarity with Medicare

• Experience managing a budget of $500,000+

Use your skills to make an impact

Alert

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Interview Format - HireVue

As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

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Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,200 - $107,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.