Business Intelligence Analyst

Business Intelligence Analyst

The Business Intelligence Analyst plays a pivotal role in ensuring the availability, accuracy, and reliability of enterprise reporting and data integration solutions. This position is responsible for developing and supporting the SAP Business Objects (BO) reporting environment as well as monitoring, troubleshooting, and resolving SAP Data Services job issues. The BIA's role is to deliver timely reporting, maintain data quality, and support business operations. Success in this role requires strong technical expertise, a proactive support mindset, and effective communication to technical and non-technical teams.

Responsibilities

• Design, develop, and maintain reports using SAP Business Objects tools including Web Intelligence and Universe Design Tool
• Develop and maintain BO Universes based on business requirements and data models
• Partner with business users to gather requirements and translate them into effective reporting solutions
• Work with business users to test and troubleshoot reports, update schedules, and provide report access
• Monitor, schedule, and troubleshoot SAP Data Services jobs to ensure timely and accurate data loads
• Validate data accuracy across Data Services, data warehouse, and BO reporting
• Document reporting solutions, data definitions, and Data Services workflows
• Provide end user support and training as needed

Qualifications

• Hands-on experience with SAP Data Services, including job monitoring and troubleshooting
• Two or more years experience with SAP Business Objects WebI Reporting, and Universe design
• Bachelor's degree in Management Information Systems, Computer Science, Analytics, Finance, Accounting or equivalent experience
• Proficiency in SQL and relational databases (e.g. SQL Server, Oracle, SAP HANA)
• Knowledge in ETL processes, Data Warehouse modeling, and reporting best practices
• Prior experience in production support environment and issue resolution

The following characteristics:

• Strong problem-solving mindset, especially in business user support and troubleshooting scenarios
• Conduct effective stakeholder interviews and translate documentation into requirements
• Effective communication of technical and non-technical concepts to stakeholders at various levels
• Excellent time management and prioritization skills, with the ability to handle multiple tasks
• Detail oriented with a focus on data accuracy, quality, and reliability
• Adaptable and open to learning new tools, processes, and technologies
• Capacity to learn the Snap-on Credit Business model for all products segments and their life cycle

Effort: This position may require some nights and weekends, based on project deadlines

Working Environment: Normal office environment (On-Site)