Senior Customer Support Leader & AI Playbooks
Metabook
Metabook is seeking a Senior Customer Support & Knowledge Specialist to manage complex customer issues in a fully remote role from Greece. Ideal candidates will have 7+ years of customer support experience, especially in e-commerce, and strong skills in Greek and English. The position focuses on mentoring, process improvement, and utilizing AI tools like ChatGPT. This role offers flexible work hours and the opportunity to impact customer service in a rapidly growing marketplace. #J-18808-Ljbffr Metabook
- DataGrail, Inc. is looking for a full-time Senior Customer Success Manager to lead a remote team of Customer Success Managers. Responsibilities include coaching team members, managing renewal performance, and developing strategies to enhance customer engagement. The ideal...SeniorRemote jobFull time
- MaziCTools is seeking a Freelance Sr. Executive for Customer Support in the United States. In this role, you will manage inbound chats and address customer needs efficiently while ensuring high satisfaction standards. The ideal candidate has at least 3 years of customer...SeniorFreelanceNight shiftWeekend work
- Sonatype Inc is seeking a Senior Customer Success Manager to ensure customers maximize value from Sonatype products. This role requires strong... .... You will guide customers in implementation strategies, support onboarding, and identify areas for improvement. The ideal candidate...Senior
- COV Covidien LP is seeking a Customer Engagement Specialist in New York, NY. This regional field role focuses on driving adoption of digital healthcare solutions within hospitals throughout the United States. Your responsibilities will include monitoring account health...Senior
- Pyle USA is seeking an ambitious Customer Service Manager in New York to lead and optimize our customer support operations. This role involves managing a remote team of approximately... ...with the ability to implement workflows and AI-assisted support tools. Join us to take...SuggestedRemote job
$130k - $160k
...involves leading a team of analysts to deliver high-quality support for our AI-driven platform, ensuring escalated issues are handled efficiently... ...and empathetically. The ideal candidate has 4+ years of customer support experience, preferably in fintech, and strong...$97.5k - $131.63k
Rocket Software, Inc. is seeking a Senior Solution & Customer Marketing Manager to lead the go-to-market strategy for their Agentic AI platform. This role requires experience in B2B software product marketing and a strong focus on AI messaging. The successful candidate...Senior- ...s fastest-growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI-first, modern support system designed for faster... ...done. How to Apply Just send us an email! Seniority level Mid-Senior level Employment type Full...Full timeImmediate startRemote workWork from homeFlexible hours
- Calix is seeking a Customer Support Engineer to provide technical support for its cloud-based products. This role involves working closely with customers to resolve issues, create documentation, and maintain stakeholder relationships. Ideal candidates will have over 5...Senior
$160k - $180k
...Description Job Description SENIOR TECHNICAL SUPPORT ENGINEER Overview We... ...shape how enterprise customers are supported as the company... ...technical support function: playbooks, processes, SLAs, escalation... ...automations and leverage AI tooling to remove manual support...SeniorFull timeWork at officeRemote workRelocation packageFlexible hours$90k - $110k
Arlo is seeking a Senior Member Support Manager to lead their Member Advocate team. This fully remote role requires managing team performance... ...training programs. Ideal candidates have 4-6 years of customer support management experience, preferably in health insurance...SeniorRemote job$123k - $153k
...companies. About Community Support The Community Support team focuses... ...engagement with Consensys customers across social media platforms... ...organized and proactive Senior Community Support Manager to... ...for our contractors. Crisis Playbook: Develop and maintain a crisis...SeniorFor contractors- GitLab is seeking a Senior AI Engineer to drive the transformation into an AI-first company. You will map workflows and integrate AI solutions across Sales, Marketing, and Customer Support to deliver measurable business outcomes. Qualified candidates should have strong...SeniorRemote work
- Givebutter is seeking a Support Operations Specialist to manage and optimize their support tech stack, driving AI initiatives to enhance customer support. The role requires 2+ years of hands-on experience with support platforms, strong communication skills, and a problem...Remote jobFlexible hours
$35 - $45 per hour
...more than $200 million. About The Role Roo is looking for a Senior Client Support Enterprise Specialist who will facilitate positive user... ...support that helps the Enterprise team deliver a high‑quality customer experience. The ideal candidate is highly organized, responsive...SeniorHourly payHome officeFlexible hours- A major aviation services provider is seeking a Customer Service Supervisor responsible for supervising airline customer service operations... ...offers competitive pay and comprehensive benefits, including paid training and time off. #J-18808-Ljbffr GAT Airline Ground Support
- A leading technology company based in New York City is seeking a Head of Customer Success to lead and grow a team focused on driving customer engagement and retention. In this role, you will enhance customer success strategies, manage a talented team, and directly interact...Senior
$139.44k - $164k
A leading AI technology firm is looking for a Senior Customer Success Manager to independently manage strategic customer relationships. This role involves driving platform adoption, ensuring customer satisfaction, and collaborating with internal teams. The ideal candidate...Senior$119k - $170k
A technology company focused on IoT solutions is seeking a Senior Manager for their Customer Success team. This remote role involves leading a high-performing team, driving customer engagement and adoption strategies, and ensuring customers derive value from their services...SeniorRemote job$109.48k - $147.2k
A leading technology company in the United States is seeking a Customer Success Manager to oversee a team focused on client satisfaction... ...a salary range of $109,480 to $147,200, and benefits that support professional growth and work-life balance. #J-18808-Ljbffr SamsaraSeniorRemote job- ...focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB, you'll... ...automation use cases. Build playbooks, implementation frameworks, and operational... ...product gaps, and workflow insights. Support customers through ambiguity, operational...Work at officeImmediate start
$71k - $100k
American Airlines is hiring a Sr Customer Service Manager at JFK Airport. In this role, you will lead and develop a team, drive operational excellence, and deliver exceptional customer experiences. Ideal candidates have strong leadership abilities and experience in customer...Senior- A leading media measurement company is seeking a Senior Client Services Leader to manage high-impact engagements with top brands. This remote role requires expertise in marketing analytics, media strategy, and client relationship management. Ideal candidates have over 7...SeniorRemote job
- Ubeya is seeking a high-impact Senior Customer Success Manager to join our US team. This role focuses on driving account growth and improving client satisfaction by acting as a trusted advisor to our enterprise clients. You will lead Executive Business Reviews and work...Senior
$140k - $170k
Groupe LVMH is seeking a Customer Service Vendor Senior Manager in New York to lead client operations for their North America Customer Service Center. The role requires managing day-to-day activities of the BPO while ensuring exceptional service levels and client satisfaction...SeniorRemote work- Balance Innovations is seeking a Commodities Customer Service Supervisor in New York, NY. The role includes managing customer service operations, responding to inquiries, and ensuring efficient departmental functionality. Candidates should have at least 5 years of experience...Senior
$170k - $200k
A leading Customer Data Platform company is seeking a Principal Customer Success Manager to oversee critical enterprise relationships across North America. In this role, you'll manage high-value accounts, ensuring customer retention and driving substantial revenue growth...Senior- A rapidly expanding ecommerce brand in the luxury home improvement space is actively seeking a Customer Success Manager. This senior-level, full-time remote position involves leading the entire customer journey and driving operational improvements. Applicants should have...SeniorRemote jobFull time
- Camunda is seeking a Customer Success Manager to partner with enterprise customers, ensuring successful adoption and growth of their automation... ...competitive compensation, including equity and benefits designed to support overall wellbeing and growth. #J-18808-Ljbffr CamundaSeniorRemote job
$147.15k
A leading firm in IoT solutions is looking for a seasoned professional in Customer Success to collaborate with major Fleet customers in the United States. This role requires over 6 years of experience in account management or strategic consulting, focusing on leveraging...SeniorRemote jobFlexible hours
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