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Senior Customer Support Leader & AI Playbooks

Metabook

Metabook is seeking a Senior Customer Support & Knowledge Specialist to manage complex customer issues in a fully remote role from Greece. Ideal candidates will have 7+ years of customer support experience, especially in e-commerce, and strong skills in Greek and English. The position focuses on mentoring, process improvement, and utilizing AI tools like ChatGPT. This role offers flexible work hours and the opportunity to impact customer service in a rapidly growing marketplace. #J-18808-Ljbffr Metabook

Vacancy posted 4 days ago
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