General Manager | House Director | Private Club | NYC

Job Description

Job Description

Director of Operations

A leading hospitality group is seeking a Director of Operations to oversee a high-profile, multi-use venue combining membership, events, and food & beverage programming. This role is responsible for overall operational performance, financial success, and delivering a high-level guest and member experience.

Key Responsibilities

Leadership & Team Management

• Lead and oversee all departments including membership, events, F&B, production, and facilities
• Manage and develop department heads and teams
• Foster a culture of accountability, collaboration, and high performance

Operations

• Ensure seamless execution of events and daily operations
• Oversee logistics, service standards, and vendor coordination
• Maintain operational efficiency, safety, and compliance

Financial Management

• Own and manage budget, revenue, and profitability targets
• Track KPIs and adjust strategies to meet goals
• Negotiate vendor contracts and control costs

Client & Stakeholder Relations

• Act as senior point of contact for clients and partners
• Support event execution to ensure high satisfaction and repeat business
• Resolve escalated issues professionally

Strategy & Growth

• Identify opportunities to improve operations and increase revenue
• Support long-term planning and business growth initiatives
• Stay current on industry trends

Qualifications

• 5+ years of senior leadership experience in hospitality, events, or related fields
• Strong financial and operational management skills
• Experience with events, F&B, and production environments
• Proven ability to lead teams in fast-paced settings
• Strong communication and organizational skills
• Flexible schedule including evenings and weekends

Compensation

• Base salary: $150,000 – $175,000
• Bonus eligible