National Account Manager

National Account Manager

The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of Aramark's national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts. This role focuses on managing day-to-day client relationships, executing against account plans, and ensuring consistent delivery of services in alignment with client expectations and contractual commitments. The NAM partners closely with cross-functional teams—including Operations, Finance, Sales, and Marketing—to deliver results, strengthen partnerships, and identify opportunities for growth within existing accounts. The National Account Manager plays a critical role in maintaining strong client relationships while balancing operational execution, financial performance, and long-term account stability.

We are currently looking to identify a National Account Manager who manages business largely in the Central and Midwestern US. While this position is remote travel (typically 30-40%), preference may be provided to candidates who live in one of the following markets: Milwaukee Minneapolis St. Louis Detroit Chicago

COMPENSATION: The salaried rate for this position is $95,000.00 to $110,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities

• Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
• Manage account performance against key client KPIs, service level agreements, and contractual commitments
• Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
• Support contract management activities, including renewals, extensions, and compliance with contractual terms
• Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
• Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
• Support pricing execution, including audits and alignment with contract terms
• Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
• Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
• Support onboarding and implementation of new clients transitioning into the portfolio
• Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
• Maintain accurate account documentation and updates within systems (e.g., Salesforce)

Qualifications

• Bachelor's Degree required
• Minimum of 5–7 years of B2B account management, sales, or client relationship experience
• Experience managing large or multi-location accounts preferred
• Strong understanding of financial performance, including revenue, profit, and AR management
• Proven ability to drive account growth and retention
• Ability to manage multiple priorities across a portfolio of accounts
• Strong collaboration skills within a matrixed organization
• Problem-solving mindset with ability to address operational and client challenges
• Strong communication and presentation skills

About Aramark

Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.