Client Services Operations Analyst

Role Description

• Interact with multiple departments, internally and externally, in representation of Billing Operations.
• Monitor and analyze reports, dashboards, and metrics, identifying and communicating trends, as needed.
• Prepare presentations and reports supporting recommended solutions to issues.
• Responsible for working with leadership and implementation of action plans.
• Collaborate with other departments and outside payers/vendors to execute solutions.
• Participates in workgroups as both contributor and lead with various internal and external departments for efficiency gains and problem/payer resolution.
• Assist in New Start implementations, including research, data analysis, payer review and follow up.
• Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls, as needed.
• Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups processes, monitoring various reports, hosting calls to resolve issues, etc.
• Perform quality assurance checks of processes at standard intervals, to include system issues, chart flow, etc.
• Provides support to Information Technology and Information Systems teams communicating and managing operational needs.
• Coordinate with Operations Analyst and Senior Management on areas of support, follow up requests, and research on areas of operational improvements.
• Help facilitate projects across multiple departments.
• Work special reports as needed, such as claims patterns, reimbursement trends, metric tracking.
• Coordination of project documentation and assistance with tracking and monitoring various projects.
• Build networking relationships both internally and externally understanding what information should be kept confidential or restricted.

Qualifications

• High school diploma or GED equivalent required.
• Two (2) years minimum experience of related leadership and/or training with similar responsibilities required.
• Prior experience performing similar reporting and/or analytical duties required.
• Prior experience at a medical office and working in the Medical Billing field is preferred.
• College coursework is highly desirable.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong analytical skills to parse through meaningful information and filter out unneeded data.
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.