Accounts Receivable Specialist

Are you a driven Accounting Professional with a background in Collections who would like to work in a high-growth, quickly evolving environment? Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team? Are you seeking a professional environment where career growth and development opportunities arise? Off Duty Management’s Accounting Team works onsite at our Corporate Office located in Katy, Texas. We offer a no-cost solution that helps law enforcement agencies nationwide to manage and execute their off-duty programs and assignments. Our services include 24/7 customer support, handling inbound service requests, scheduling, time and attendance, payroll, and invoicing. Job Overview The Accounts Receivable Specialist provides financial, administrative, and clerical services within the Accounting Department. The position's main duties include ensuring invoices are sent promptly, reviewing and responding to invoice disputes, performing collections activity, and resolving any cash application issues. Responsibilities Monitor AR to ensure timely payments are made within established terms Investigate and resolve billing issues, including researching customer accounts, working with other departments, and ensuring invoices reach the correct contact for payment Maintain accurate billing contacts to ensure invoices are communicated effectively Upload invoices into customer portals and handle special requests, such as off-cycle or consolidated invoices Review and respond to invoice disputes, coordinating with other departments as required Conduct collection activities, including email communications, phone calls, and formal letters Reconcile accounts and maintain accurate receivable files and records Coordinating with customers to reconcile unapplied cash, ensuring cash is properly applied, and at times, issuing refunds when appropriate Performs other duties, tasks, and responsibilities as assigned by management to support organizational goals and objectives Skills/Qualifications Strong analytical and research skills to investigate discrepancies and collaborate with other departments and management to resolve account issues Proven experience as an Accounts Receivable Specialist with a strong background in high-volume AR processing Proven ability to accurately calculate, post, and manage financial records Exceptional customer service, including verbal and written communication skills A high degree of accuracy and attention to detail with effective problem-solving skills Must have strong time management skills to efficiently prioritize a high-volume workload, meet deadlines, and ensure timely follow-ups while maintaining accuracy in a fast-paced environment Microsoft Office proficiency Strong organizational skills Hands-on experience in operating spreadsheets and accounting software Preference is given to individuals with prior NetSuite experience Education/Experience A high school diploma is required; an associate's degree in business or accounting is preferred 2-3 years of experience in collections, customer service, AR/AP, or other accounting functions Benefits Paid Time Off Health Insurance Dental Insurance Vision Insurance 401(k) Job Type Full-time & On-Site / Monday – Friday: 8 am – 5 pm Off Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. This Organization Participates in E-Verify. #J-18808-Ljbffr