Operations Program Manager

Job Summary
This team is dedicated to program management and operational efficiency, serving as a strategic partner in connecting artists with fans through expertly executed programs. With team members across Seattle, New York, Los Angeles, and London, GIO brings structure and consistency to complex, large-scale initiatives.


What We Do
The team operates through two core areas:
Program Management - We oversee the comprehensive planning, organization, and execution of large-scale cross-organizational campaigns and initiatives across all music genres. This includes live music events, cultural moments, artist campaigns, and major company priorities. We've developed standardized workflows and templated resources that ensure consistent, efficient execution across projects. Recent successful initiatives include Music Live, Vive Latino, Superbloom, Black Music Month, Wireless Festival, and Stagecoach.
Operational Excellence -We identify opportunities and develop improvements to content workflows, tooling, release planning, and cross-team collaboration. Through our Operational Excellence workstream-which includes specialists from across Label Relations, Artist Relations, and Programming-we've implemented key enhancements, including streamlined project management tools and enhanced platform functionality that reduces friction in label operations.


Position Overview
This role will be working directly in the Music Industry team in the company, the team that strives to grow the business through external partnerships with record labels, artists, and managers in pursuit of content, promotion, and fan engagement. Music is fun and a fast-paced environment, and this position requires regular communication with internal and external partners and departments. The Program Manager role will involve a combination of support responsibilities and an opportunity to work on projects handled directly by the Music Industry team - specifically Global Industry Operations - and their areas of responsibility. The ideal candidate will be innovative, team-oriented, an effective communicator, and appreciate a dynamic environment with rapidly changing priorities.


Task Breakdown and Workflow

• Project slate on a large scale in a year
• Following the slate of things (outlined in OPEX)
• Will be using Monday.com and Salesforce
• Focus on OpEx

Top 3 Must-Have Hard Skills

• Monday.com experience
• Salesforce experience
• AI tool experience

Nice to haves

• Industry operation experience (e.g label)
• Other project management tools like ASANA
• Minimum 4yrs experience

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.