Account Manager - DFW

The Account Manager owns the client relationship, ensuring clear communication, alignment, and trust throughout the partnership. They translate client goals into actionable plans and keep projects moving smoothly between the client and the storytelling team. Schedule Full Time Type Hybrid Compensation Competitive About The Role The Account Manager is the primary relationship owner for a dedicated group of clients—ensuring clarity, communication, project success, and a seamless experience from kickoff to delivery. You will work closely with Senior Storytellers, Editors, Producers, and Leadership to execute high-performing storytelling campaigns that align with client goals. This is not an administrative role. It is a strategic partner position that requires strong communication, proactive ownership, organization, and a deep understanding of visual storytelling. RESPONSIBILITIES Client Communication & Relationship Ownership Serve as the primary point of contact for all assigned clients Lead client calls, gather clarity, set expectations, and maintain alignment Translate client goals into clear, actionable project plans Build relational trust through consistency, responsiveness, and expertise Project & Campaign Coordination Manage timelines, deliverables, and approvals across all accounts Collaborate with Storytelling Teams to ensure projects remain on time and on strategy Maintain CRM records, production notes, client status, and next steps Assist in crafting and deploying storytelling campaigns using the StoryPlot Framework Internal Team Collaboration Communicate project requirements to creative and production teams Ensure all stakeholders have clarity and accountability Identify risks, bottlenecks, or gaps early—and solve them proactively Strategic Storytelling Support Understand video-first storytelling, creative workflows, and social deployment Provide strategic input on content plans, story arcs, and campaign needs Advocate for the client while protecting team workflows and creative integrity Required skills and experience Communication & Client Experience Exceptional verbal and written communication skills Ability to manage client expectations with confidence and professionalism Comfortable interfacing with executives, marketing leaders, and field teams Creative Industry Awareness Experience or knowledge in video production, photography, or creative storytelling Understanding of content strategy, social deployment, and narrative structure Operational Excellence Highly organized with strong attention to detail Experienced working within a CRM and project management platforms Ability to manage multiple clients and deadlines simultaneously Strong work ethic and high personal drive—thrives in a fast-moving environment Must be based in Dallas–Fort Worth Comfortable with a hybrid schedule: remote work + in-person client shoots, meetings, or office days 40–50 hours/week minimum depending on production rhythms Core Values: Alignment with Harp & Sling We are looking for someone who not only fits the role, but embodies our culture. At Harp & Sling, the right candidate lives out our five values daily: Own the Outcome — Takes responsibility from start to finish Wash Feet — Serves clients and internal partners with humility Live No Lies — Communicates with honesty, clarity, and integrity Make It Gold — Brings excellence and thoughtfulness into every detail Let the Light Leak — Works with purpose, hope, and a strong inner conviction #J-18808-Ljbffr