Senior IT Engineer

Senior IT Systems Developer (AI)

Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Let's shape the future of customer engagement together!

As a Senior IT Systems Developer (AI) at Iterable, you will help us build the connective tissue between AI platforms and the business systems our teams depend on every day. Reporting to the Senior Director of IT, you will design and build integrations that help teams across the company use AI tools safely and effectively—connecting them to systems like Salesforce, Snowflake, and ADP.

This role is equal parts builder and operator. You'll lead on AI integration work while growing your skills in infrastructure engineering, partnering with Enterprise Security to help shape how we approach AI-assisted development. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Responsibilities

• Integration & Automation: Design and build integrations between AI platforms and corporate business systems, including API development and workflow automation.
• AI Operationalization: Evaluate and operationalize AI tools as the company's needs evolve—starting with Gemini Enterprise.
• Cloud Resource Management: Manage the GCP resources that support our AI environment—APIs, billing, project configuration, and access controls.
• Security Partnership: Partner with Enterprise Security to support the "vibe coding" approval process, helping teams build AI-assisted applications securely.
• Infrastructure Support: Support IT infrastructure operations including certificate management, DNS administration, and Terraform-based infrastructure-as-code practices.

Qualifications

• System Integration: Proven experience building integrations, automations, or tools that connect disparate systems.
• API & Cloud Proficiency: Professional experience working with APIs, scripting, and cloud platforms.
• AI Implementation: Experience as an AI practitioner, moving beyond prompting into building with AI tools.
• Technical Communication: Ability to communicate clearly with both technical and non-technical colleagues.
• Operational Mindset: Demonstrated ability to manage both creative development and steady-state operational tasks.

Additional (Preferred)

• Familiarity with Terraform or other infrastructure-as-code tools.
• Experience with enterprise integrations involving Salesforce, Snowflake, or HRIS systems.
• Familiarity with MCP (Model Context Protocol) or AI agent frameworks.

Perks & Benefits

For US-Based Candidates:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness & Professional Development allowances
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $141,000 - $221,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please be aware that Iterable, Inc. ("Iterable") and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.