Engagement Specialist - Davita IKC - Sacramento

Engagement Specialist

At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patientsonboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Responsibilities:

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow-through
• Ability to work both autonomously and collaboratively with care team members
• Home workspace must provide a quiet, private environment with reliable high-speed internet

Why You'll Love Working Here:

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care

Join our team and help patients navigate their care journey