Director of AI Adoption & Change Management

Role Description

We’re seeking a Director of Advisory with a focus on AI Adoption & Change Management to drive enterprise-wide adoption of agentic AI, LLM-powered solutions, foundational data platforms, and modern analytics across our customer organizations. This is a senior, highly visible role sitting at the intersection of sales, delivery, and customer success — with direct impact on revenue, customer satisfaction, and our market positioning as we build and evolve intelligence platforms for customers.

• Go-to-Market & Sales Leadership
  • Lead pre-sales engagements, including discovery sessions, executive workshops, SOW scoping, and storytelling that connects services to measurable business outcomes.
  • Own pipeline development for adoption and change offerings; build repeatable collateral, playbooks, and case studies.
  • Define and refine the AI adoption and change management value proposition in partnership with Practice and Sales leadership.
  • Influence pricing and packaging, balancing value, delivery feasibility, and margin.
• Delivery Oversight & Engagement Leadership
  • Serve as executive sponsor or engagement leader on key AI, LLM, and data adoption programs; own delivery quality, risk management, and business outcomes.
  • Oversee change roadmaps, stakeholder analyses, communications strategies, enablement plans, and adoption KPIs; ensure AI initiatives are paired with the operating model and role changes needed to realize value.
  • Coach project managers, change leads, and technical teams to unblock delivery, manage resistance, and protect timelines and scope.
• Customer Success & Account Growth
  • Own satisfaction, renewal, expansion, and referenceability for change and adoption engagements.
  • Build trusted advisor relationships with executive client sponsors (CIO, CDO, CAO, CHRO, BU leaders), shaping multi-phase roadmaps from pilot to scale.
  • Track adoption KPIs (usage, behavioral change, time-to-value, productivity lift, AI literacy) and drive voice-of-customer feedback into offerings and delivery methods.
• Thought Leadership, Practice Development & Internal Leadership
  • Create and sponsor thought leadership, frameworks, blueprints for agentic AI and LLM adoption, and reusable assets (diagnostic tools, maturity models, training curricula, stakeholder playbooks).
  • Mentor and develop a bench of change management practitioners; define long-term talent strategy for the capability.
  • Contribute to practice strategy, annual planning, and delivery methodology governance; champion a "run on AI / deliver with AI" culture.

Qualifications

• 10+ years in management consulting or advisory, with deep exposure to enterprise transformation programs.
• 7+ years leading organizational change management for technology transformations — including AI/ML, data platforms, cloud migrations, digital product rollouts, and operating model change.
• Hands-on experience driving adoption of Claude and other AI, LLM, or advanced analytics solutions (e.g., AI copilots, agentic workflows, recommendation engines, self-service analytics).
• Proven track record owning or heavily influencing sales: discovery, solution shaping, executive proposals, and closing large consulting deals.
• Demonstrated ability to oversee complex, multi-workstream programs as engagement leader, balancing delivery quality, scope, and financial performance.
• Deep familiarity with change management frameworks (Prosci ADKAR, Kotter, ACMP) and experience tailoring them to AI & data contexts.
• Exceptional executive communication and storytelling skills — able to translate technical complexity into clear business narratives for diverse personas.
• Strong stakeholder management and influence skills, including navigating resistance, aligning sponsors, and facilitating decisions across business and technology.
• Fluency in agentic AI architectures, LLM platforms, and modern data and AI stacks (e.g., Snowflake, Databricks, cloud providers, vector databases).
• Willingness to travel up to 50% per month (10 of 20 business days) when required by our clients.

Benefits

• Remote-first work environment.
• Ownership over work and results.
• Recognition as an award-winning workplace in the US, India, and LATAM.