Maintenance Team Leader

Maintenance Team Leader

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.

Responsibilities include:

• Ensuring that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
• Assisting with basic repairs and other general maintenance duties.
• Consistently and genuinely demonstrating exemplary principles of customer service and teamwork.
• Maintaining a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.
• Ensuring that the property is free of trash, debris and animal waste.
• Ensuring that the grass and landscaping are well maintained, including the watering of flowers.
• Ensuring the best possible appearance of each apartment prior to new resident move-in.
• Advising supervisor of items needing additional attention in the apartment; i.e. ripped carpet, torn linoleum, window or door repair, etc.
• Providing assistance with apartment turnovers as directed.
• Communicating with the Community Manager regarding any problems with maintenance or curb appeal that requires further attention.
• Responding appropriately to emergencies, according to policies and procedures.
• Participating in and attending all required in-service training sessions.
• Ensuring understanding and compliance with all policies and procedures.
• Contributing to resident satisfaction by ensuring that customer's expectations are met or exceeded.
• Participating in Cardinal U training as required.

Qualifications include:

• 3-5 years of relevant industry experience, property management experience is a plus.
• Excellent customer service skills, strong attention to detail and basic maintenance skills.
• Working knowledge of pool service/maintenance required.
• High school diploma or GED equivalent preferred.
• Ability to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.
• Ability to work weekends and be available for on call emergencies.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Candidates with the following career experience preferred:

• Maintenance Supervisor
• Maintenance
• Maintenance Manager
• Facilities Manager
• Supervisor
• Building Manager
• Building Engineer
• Facilities Maintenance Manager
• Maintenance Director

Work environment characteristics include working both inside and outside of apartment buildings and in all areas of the property including amenities with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical demands include the ability to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of minimum seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.