Project Operations Manager

Project Operations Manager$70,000–$80,000 Base Salary + 10% Bonus OpportunityLead the team. Drive the operation. Keep projects moving.HANSONS is looking for a Project Operations Manager to lead our Project Coordinator and Branch Coordinator teams and drive execution across our growing, multi-location home improvement business.This is a hands-on leadership role for someone who knows how to lead people, manage through data, solve operational problems, and create accountability in a fast-paced environment.Your mission is simple: keep projects moving.You'll lead the teams responsible for helping customer projects progress from project readiness through installation and collection—ensuring available work gets scheduled, installation capacity is utilized, revenue is realized, customers are communicated with, and operational barriers are resolved quickly.What You'll OwnLead, coach, and develop our Project Coordinator and Branch Coordinator teamsDrive project progression, installation readiness, and scheduling across multiple locationsMaximize available installation capacity and help drive install revenue performanceMonitor operational KPIs, aging projects, collections, and other key performance indicatorsAllocate team resources based on workload, business priorities, and customer needsCreate clear performance expectations and hold team members accountable for resultsIdentify and resolve barriers that cause projects or revenue to stallPartner closely with General Managers, Service, Permits, installation teams, and other operational leadersImprove workflows and identify opportunities to streamline or automate processesLead the team through evolving processes, systems, and business needsWhat We're Looking For3+ years of experience in operations, project coordination, scheduling, installation operations, or a related field2+ years of people leadership experience preferredProven ability to lead and develop teams in a fast-paced, deadline-driven environmentStrong analytical and problem-solving skillsExperience managing performance through KPIs, dashboards, or operational scorecardsAbility to identify problems, establish ownership, and drive solutions through completionStrong communication and cross-functional leadership skillsHigh sense of urgency, accountability, and follow-throughExperience supporting multiple locations or markets is a plusPower BI experience is a plusExperience in home improvement, construction, installation, field service, or another high-volume operational environment is strongly preferred.You'll Thrive Here If YouLove developing people and building strong teamsNaturally look for ways to make processes faster and betterUse data to understand what's happening and take actionDon't wait for problems to escalate before addressing themCan balance customer experience with operational and financial resultsAre comfortable holding people accountable while helping them improveEnjoy working across teams to get things doneCan lead effectively through changeCompensation & Benefits$70,000–$80,000 base salary10% bonus opportunityWeekly pay via direct depositMedical, dental, and vision coverage401(k) with company matchPaid holidays and paid time offLeadership development and career growth opportunitiesWhy HANSONS?For more than 35 years, HANSONS has helped homeowners love where they live by providing home improvement solutions backed by a commitment to an exceptional customer experience.We're continuing to strengthen how we support customers and our field teams, and this role will have the opportunity to make a meaningful impact on how our operation performs and evolves.If you're a strong people leader who knows how to turn operational complexity into clear priorities, accountability, and results, we'd love to talk to you.