Front Desk Clerk

Job Description

We are looking for a Front Desk Clerk to join our team at Lodge Alley Inn Resort in Charleston. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Why do Team Members Like Working for us:

• Recognition Programs and Rewards
• Travel Discounts Program
• Employee Assistance Program.
• 401(k) program with company match.
• Paid time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And much more

Schedule Details: Full - Time; Must be able to work one of the following shifts: 7AM - 3PM, 11AM - 7PM, or 3PM - 11PM.

Responsibilities

What will I be doing:

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

Qualifications

What are we looking for:

• Previous customer service experience.
• Cash handling experience, preferred.
• A professional demeanor.
• Basic computer skills.
• Proficient English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.