Admin-Call Desk Rep

Admin-Call Desk Rep

Volt is immediately hiring for a Dispatchers / Call desk Admin for a company located in Irvine, CA.

As a Dispatchers / Call desk Admin you will:

Day to Day Responsibilities

• Schedule and dispatch field service technicians nationwide while maintaining real-time visibility of service activities.
• Serve as the primary point of coordination between customers, technicians, and internal teams.
• Confirm service appointments and provide customers with accurate technician ETAs and status updates.
• Create, update, monitor, and close Service Orders (SOs) and Return Authorizations (RAs).
• Maintain accurate and complete service documentation to support operational tracking and invoicing processes.
• Coordinate parts and logistics activities, including tracking shipments and confirming deliveries.
• Ensure technicians receive the necessary materials and information required to complete service calls efficiently.
• Manage inbound service calls, emails, and requests while prioritizing urgent issues appropriately.
• Monitor schedules and proactively address potential delays or service disruptions.
• Communicate updates clearly and professionally while maintaining a high level of customer service.

This is a full-time opportunity Monday - Friday

The ideal candidate will have:

Required Skills & Qualifications

• 1+ years of administrative, dispatching, call center, customer service, or operations support experience preferred.
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work effectively in a high-volume, fast-paced environment.
• Experience with service management, dispatching, CRM, or ticketing systems is a plus.

Preferred Skills & Qualifications

• Dispatch Coordination
• Customer Service
• Scheduling & Logistics
• Multitasking
• Problem Solving
• Data Entry & Documentation
• Communication Skills
• Time Management
• Attention to Detail
• Team Collaboration

Schedule: 8:00 AM to 5:00 PM

Days: Monday through Friday

Pay Rate: $18.00 - $22.00 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.