Tier 1 Help Desk Technician (Fully Remote)

Provide front-line support for Windows desktop systems, peripheral devices, and Microsoft Office tools. Troubleshoot user access issues, document incidents, and escalate to higher-level teams as needed. Qualifications: High school diploma or equivalent plus 1 year of experience; U.S. citizenship and ability to obtain DOE clearance. Basic knowledge of Windows OS, ticketing systems, and IT security procedures. Strong customer service and communication skills with a professional demeanor. Comprehensive benefits package including medical, dental, vision, HSA, life, and disability coverage. Parental leave, 401(k), paid time off, and company paid holidays. Opportunities for overtime, shift differential, and discretionary bonus based on position. Peraton Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator. #J-18808-Ljbffr Peraton