Help Desk Supervisor: Lead IT Support & SLA Excellence
firstPRO US
FirstPRO US is seeking an experienced Help Desk Supervisor to lead the day-to-day operations of a high-performing IT support team. You will oversee staff, ensure timely resolution of issues, and maintain SLAs to deliver an exceptional end-user experience. The ideal candidate is a hands-on IT support leader with strong troubleshooting skills, excellent communication, and prior experience managing a team in a fast-paced environment. This role is based in Boston, MA. #J-18808-Ljbffr firstPRO US
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Supervisor: Lead IT Support & SLA Excellence in Boston, MA vacancy
- Axon in Boston is seeking an IT Support Technician V to serve as the senior escalation point for high‑complexity tickets. You'll own queue health, coordinate with L3/L4 engineers, and drive incidents to resolution with thorough RCA and documentation. In this on‑site role...Suggested
- A leading staffing firm is now accepting resumes for a Helpdesk Manager in Boston, MA. This... ...the day-to-day operations of the Desktop Support team, ensuring reliability of end-user technologies, and driving operational excellence. The ideal candidate should have...Suggested
$126.3k - $173.7k
...communityWe are seeking a highly skilled Lead IT Product Manager to help drive forward the vision, strategy,... ...teams in a matrixed organization.• Excellent communication skills, with the... ...”) offers competitive benefits that support whole-person well-being. Associate benefits...SuggestedFull timeTemporary workRemote work$115.2k - $158.4k
Become a part of our caring communityThe IT Vendor Management Lead serves as the primary relationship... ...consumption models, pricing optimization, and SLA development.Partner closely with IT,... ...’s degree.Experience supporting large, matrixed organizations, preferably...SuggestedFull timeContract workTemporary workWork at officeRemote workWork from homeHome officeMonday to Friday$162k - $223k
...considered.About This Role: As the Field Excellence Lead, you will play a pivotal strategic role... ...Marketing, Market Access, Medical, Finance, and IT to drive field effectiveness and... ...competitive range of benefits designed to support our employees’ and their families...SuggestedFull timeTemporary workWork at officeLocal areaRemote workHome office$150k - $170k
...system of continuous improvement, you help turn ideas into impact - innovating... ...everything possible.The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement... ...process adoption and operational excellence through continuous improvement of...Full timeWork at officeImmediate startRemote workWork from homeFlexible hours- Our client is seeking an experienced Help Desk Supervisor to lead the day-to-day operations of a high-performing IT support team. This role will oversee Help Desk staff, ensure... ...leader with strong troubleshooting skills, excellent communication abilities, and experience...
$110k - $150k
...-driven purchases—Later helps teams understand what will... ...and revenue. Trusted by leading enterprise brands... ...a highly technical Lead IT Specialist to own and evolve... ...for IT foundations that support SOC2/ISO readiness, secure... ...how we work” standards: SLA tiers, escalation rules,...Permanent employmentFor contractorsLocal areaRemote work$32 - $45 per hour
...This position supports New England Baptist... ...by the Service Desk and Field Support... .../incidents. The Lead Field Support... ...learning, curiosity, helpful engagement with... ..., managing SLA's and fills in for the Supervisor/Manager as needed... ...practices in regards to IT security in...Hourly payFull timeWork experience placementInterim roleLocal areaRemote workShift work- ...market presence. By hiring the best people and helping them grow both professionally and personally,... ...Solve production down situations under tight SLA deadlines. Participating in discussions on production support aspects with IT stake holders. Provide technical direction/...Full timeTemporary workFor contractors
$80k - $100k
RA Capital Management, LLC in Boston is seeking a Lead IT Service Desk Specialist to provide technical support and lead the Service Desk function. In this role, you will mentor team members while ensuring high-quality support for the organization. The ideal candidate will...- ...well‑being for all through excellence in teaching and learning, discovery... ...Harvard Medical School IT is seeking a Lead AV Technical Specialist of... ...Simulation and Clinical Skills to support the delivery of high‑quality... ...thrives. Our differences help our community advance...Monday to FridayFlexible hoursAfternoon shiftEarly shift
- A federal IT consultancy is seeking an experienced Jira Lead Administrator to drive transformation in the federal IT domain. This role... ..., proficiency in the Atlassian suite, and excellent communication skills. In this supportive environment, employees enjoy growth opportunities...
- ...community. Join us as a Lead Service Desk Specialist where you... ...all 200+ IS&T-provided IT services. You... ...work closely with IT support teams and end users in... ...working in a Service Desk, Help Desk, or enterprise IT... ...University offers an excellent benefits package including...Full timeFor contractorsWork experience placementWork at office
Boston University
Boston, MA17 days ago - ...experience working as a supervisor or LeadJob... ...delivering deskside support services at the client... ...technical expertise, and excellent communication... ...to ensure seamless IT support operations.... ...Operational Leadershipo Lead and manage the... ...volumes, backlog, SLA compliance, and team...Full timeLocal area
$186k - $256k
About This Role: The Field Excellence Lead for New Products & Account Management is the catalyst who designs the field operational launch... ...a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional...Full timeTemporary workWork at officeLocal areaImmediate startRemote workShift work$122.25k - $176.58k
Job title: GRA Global AdPromo Excellence LeadLocation: Morristown, NJ - Cambridge, MAAbout the jobA hybrid role combining support for global promotional material regulatory review (3... ...design studies that reflect real-world needs.Help improve the lives of millions of people...Full timeWork at officeLocal areaWorldwide$83k - $123k
...position. As a supervising Lead Marriage and Family Therapist... ...competitive compensation, excellent benefits, training, flexible... ...provides centralized administrative support, technology, referral support,... ...in interventions to help clients achieve and exceed goals...Full timeWork at officeLocal areaFlexible hoursEllie Mental Health - 182
Newton Upper Falls, MA10 days ago$83k - $123k
...position. As a supervising Lead Social Worker at Ellie Mental... ...competitive compensation, excellent benefits, training, flexible... ...provides centralized administrative support, technology, referral support,... ...in interventions to help clients achieve and exceed goals...Full timeWork at officeLocal areaFlexible hoursEllie Mental Health - 182
Newton Upper Falls, MA5 days ago- ...looking for a Supervisor to join the Social... ...Media account leads to deliver paid... ...of scope/SLA, best practice,... ...and clients with support and coaching from... ...Be an expert as it relates to Paid... ...media campaigns Excellent written and... ...meaningful media helps build more meaningful...Permanent employmentContract workWorldwide
- ...with chemicals expertise who helps clients develop strategies and... ...shift to the New using leading-edge technologies on the most... ...Accenture’s Chemicals Center of Excellence leader, you will play an important... ...and knowledge capture to support business development opportunities...Full timeWork experience placementLive inWork at officeLocal areaShift work
$55k - $65k
...Team Lead, Payment Experience, Americas (Customer Support) Boston, MA August 20, 2026 Company Description Are you... ...vertical specific software, to help our clients get paid, and help their... ...or mentoring teammates ~ Excellent written and verbal English language...Full timeWork at officeLocal areaImmediate startFlexible hours- ...Information Technology (IT) Join to apply for the... ...service through professional excellence and teamwork, for every... ...to work for a global leading law firm that will give... ...to effectively support Firm business processes... ...article, started with the help of AI. #J-18808-Ljbffr...Full timeWork experience placementWork at officeLocal area
- Social Leverage LLC is looking for an IT Manager to transform its IT operations and improve customer service. This... ...will own IT operations as the main contact for support, manage endpoint lifecycle, and lead compliance efforts. With over 8 years of experience and...
- Port.io is searching for an IT Specialist to join our team in Boston, providing essential support to our US offices. This role encompasses IT operations, user support, and onboarding new hires. You will oversee hardware management and ensure compliance with standards. Ideal...
- Sanofi is seeking a GRA Global AdPromo Excellence Lead in a hybrid role spanning Morristown, NJ and Cambridge, MA. The role blends regulatory... ...30%) with transversal excellence activities (about 70%), supporting innovation and operational efficiency across the GRA AdPromo...
- LineVision, Inc. is seeking an IT Leader to own security, reliability, and the employee... ...to the VP of Security, IT, and Quality, leading IT service delivery, systems... ...Workspace, Okta, and enterprise tools to support a fast-growing grid intelligence company....
- A leading technology consulting firm is looking for a Senior Communications Specialist in Boston. This pivotal role requires a professional to develop strategic communications that support IT initiatives. Candidates should have strong communication, leadership skills, and...
- Sanofi Inc. is seeking a GRA Global AdPromo Excellence Lead in a hybrid role based in the U.S. The position combines regulatory review of... ...materials (30%) with excellence activities (70%), supporting innovation and operational efficiency within GRA AdPromo. You...
$16.71 - $24.83 per hour
...Switchboard Operator Lead Under the direction of the Director... ...as referenced in the Service Excellence Standards. Responsible for... ...related problems to the Help Desk to be assigned to Telecom for... ...opportunities, and resources to support employee and family wellbeing...Full timeContract workFixed term contractImmediate startMonday to FridayFlexible hoursBMC Software
Brighton, MA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Supervisor: Lead IT Support & SLA Excellence. Be the first to apply!
Related searches
- senior supervisor Boston, MA
- supervisor Boston, MA
- refrigeration supervisor Boston, MA
- counseling supervisor Boston, MA
- ups supervisor Boston, MA
- industrial supervisor Boston, MA
- full time supervisor Boston, MA
- microbiology lab supervisor Boston, MA
- night supervisor Boston, MA
- restoration supervisor Boston, MA