Sr. Client Manager (Tribal/IHS) - LHB

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Client Manager (Tribal/IHS) - LHB based in the United States. Overview The Senior Client Manager will provide strategic leadership and consultative account management for complex healthcare and employee benefits clients within the Tribal and Indian Health Service (IHS) markets. This role focuses on building long-term client and broker relationships, driving retention, and identifying opportunities for revenue growth. You will oversee a portfolio of 5–7 complex client groups, ensuring exceptional service delivery and alignment with client objectives. Working closely with internal teams, you will coordinate solutions, address challenges, and influence stakeholders to achieve measurable business results. The position also offers opportunities to mentor team members, strengthen client management capabilities, and contribute to team development. This is a remote opportunity for an experienced healthcare professional who combines industry expertise, strategic thinking, and a strong commitment to client success. Accountabilities - Strategic client relationship management: Build and maintain trusted partnerships with Tribal, IHS, and other assigned clients throughout the account lifecycle, serving as a senior-level advisor and primary point of contact for key stakeholders and brokers. - Client retention and revenue growth: Develop and execute strategies to retain existing business, identify upselling opportunities, expand client relationships, and achieve established sales, renewal, and revenue objectives.

- Consultative account oversight: Provide strategic guidance to complex client groups, understand their needs, and recommend appropriate healthcare administration and employee benefits solutions. - Service excellence: Coordinate with internal teams and client coordinators to resolve issues, improve service delivery, and ensure client expectations are consistently met. - Broker and stakeholder engagement: Maintain strong relationships with brokers and senior client executives, communicate account performance, and support renewal discussions and business development initiatives. - Market and industry awareness: Monitor healthcare market developments, regulatory changes, and industry trends to identify opportunities and position relevant programs and solutions effectively. - Team leadership and mentoring: When designated as a Coach/Mentor, support the development of team members, assess performance and capabilities, share best practices, and help improve overall team effectiveness. - Business performance management: Apply analytical and problem-solving skills to evaluate account needs, support informed decision-making, and contribute to the achievement of organizational goals. - Travel and client engagement: Travel as needed, including client meetings and business-related engagements, with travel requirements of up to 25%. Requirements - Education and experience: Bachelor's degree with at least 7 years of experience in Tribal/IHS (I/T/U) client management, third-party administration (TPA), or a comparable health insurance environment involving client-facing or client support responsibilities; alternatively, a high school diploma with at least 11 years of healthcare or health insurance industry experience. - Tribal and IHS expertise: Strong understanding of Tribal/IHS (I/T/U) healthcare administration, self-funded health plans, and employee benefits. Direct Tribal healthcare experience is strongly preferred. - Regulatory knowledge: Familiarity with federal employee benefits and healthcare regulations, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).