Retail Strategy & Customer Experience Leader
East West Bank
East West Bank seeks a leader to drive Retail Strategy & Transformation, partnering with Retail leadership, CX, and COO to shape a future-focused agenda. The role focuses on talent transformation, branch of the future, digital experience modernization, and onboarding/KYC transformation. The ideal candidate has extensive experience in financial services transformation and strong program management skills, with a track record of delivering measurable improvements in customer experience and #J-18808-Ljbffr East West Bank
- ...first company redefining credit. We seek a Director, Vendor Strategy & Operations to lead global BPO and vendor operations, partnering... ...across Product, Engineering, and Finance to optimize the customer experience and cost-to-serve. You will own governance, performance, and...SuggestedRemote job
- cinter is seeking a full-time Retail Optician in Santa Clara, CA. This position emphasizes excellent customer service and professionalism, ensuring customer satisfaction... ...equivalent, and at least one year of retail experience. Flexibility to work various hours,...SuggestedFull timeNight shift
$164k - $222k
...business serves millions of DIY customers every season — but a... ...each year. This role owns the strategy and execution to stop that leakage... ...cohorts by defection driver (FUD, experience, price-value) and prioritize... ...clearly to senior leaders and executives Qualifications...Suggested- ...standards, drive KPI achievement, and build a high-performing team that delivers exceptional customer experiences. This position partners with central retail teams to execute brand strategy at the store level. The role emphasizes leadership on the shop floor, planning, and...Suggested
$19.7 - $20.2 per hour
...working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra,... ...Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt...SuggestedHourly payTemporary workLocal areaHome officeFlexible hoursNight shift- ...direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will... ...the 4 walls. In partnership with their leader, they will be responsible for... ...functions within our corporate offices, retail stores, photo studios, and distribution...Full timeWork experience placementLocal areaFlexible hoursWeekend workAfternoon shift
$181.8k - $250k
...performance, operational infrastructure, and customer engagement strategy for a team of 100+ Client Services Associates and their leaders.This leader is responsible for building... ...consistent, high-quality customer experiences at scale. The role serves as a key operational...Full timeWork at officeWork from home- ...Company, based in Palo Alto, California, seeks a Customer Insights Lead (Finance) to guide voice of... ...external vendors to shape product marketing and strategy. Ideal candidates have 3+ years of strategic execution experience, strong interview/survey design skills, and the...
- Intuit is seeking a Principal, Business Operations within the Customer Success organization to shape the strategy, drive alignment, and enable growth through operational excellence. You will partner with executive leadership and cross-functional teams in the Mid-Market...
- Overview HP Customer Welcome Center Customer Experience Lead The Customer Welcome Centers (“CWCs”) are the epicenter of HP’s Executive Engagement Strategy. Located at HP HQ in Palo Alto, this role is a highly visible leadership position that works closely with sales, product...Work experience placement
- Intuit seeks a strategic leader to own the Defector Mission for TurboTax, focusing on identifying at-risk customers and converting them into Assisted offerings. You will drive... ...Marketing, Product, and Finance to align strategy, scoring, and execution toward a defined save...
- ...social, marketing, creator, and customer experience teams. You'll partner... ...: Run bespoke account-based strategies (ABS) to penetrate, land, and... ...forums: Engage with key leaders at industry summits, executive... ...across e-commerce, beauty, CPG, retail, or multi-brand...Work at officeRemote workFlexible hours
$176.6k - $239k
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic... ...your cloud architecture experience to assist our most valuable... ...level. You will be a peer leader, have the ability to gain stakeholder... ...cloud journey - from initial strategy and planning to migration,...Local areaFlexible hours$200k - $300k
...how we design and deliver more precise customer experiences, enabled by new technologies, modern... ...delivery that informs franchise/brand strategy, portfolio decisions, and customer experience... ...Commercial, Medical, Market Access, leaders to align Customer Analytics & Insights...WorldwideFlexible hours$215.5k - $291.5k
Group Manager - QuickBooks Live Service Strategy (Intuit, Mountain View, CA) Job... ...responsible for shaping and executing the customer experience strategy for the expert-led services we... ...demands a visionary, customer-obsessed leader who can align teams and stakeholders to...$181.8k - $250k
...performance, operational infrastructure, and customer engagement strategy for a team of 100+ Client Services Associates and their leaders, building and optimizing the systems,... ...deliver consistent, high‑quality customer experiences at scale. The Director serves as a key...Work from home- Accenture is seeking a senior leader for its Utilities Practice in California, focusing on large-scale transformation across Energy Retail and Meter-to-Cash. The role requires guiding executive stakeholders, shaping strategic priorities, and delivering measurable business...
- Sur La Table in Palo Alto is seeking an Assistant Store Manager to drive a high-performing retail team and deliver memorable customer experiences. You will coach staff, uphold service standards, and partner with leadership to execute merchandising and guest-focused initiatives...
$22.2 - $27.75 per hour
A leading retail company is seeking an Assistant Store Manager in Palo Alto, CA. The role... ...in sales, operations, and ensuring customer satisfaction. Candidates should have a high... ...team to contribute to a positive customer experience and store profitability. #J-18808-Ljbffr...Flexible hoursNight shift- ...seeking a WW RFO Program Manager to lead strategy, insights and performance across key... ...commercial and affordability programs within Retail Fulfillment Operations. You will drive... ..., and optimize processes to enhance customer experience and efficiency. The role requires 10+...
- ...a sales team dedicated to exceptional customer experiences. The role involves recruiting, training... ...also driving sales through innovative strategies and maintaining showroom standards.... ...years of management experience in luxury retail, a strong background in interior...
- ...trust, and expect personalized experiences that feel human, not... ...Meta product and engineering leaders, we've raised over $30M in total... ...across social, marketing, and customer experience. In this role, you... ...across e-commerce, beauty, CPG, retail, or similar industries ~ Ability...Work at officeRemote workFlexible hoursShift work
$19.5 - $30.2 per hour
...this role, you will support the Customer Service & E-Commerce programs... ...supporting the checkout experience and grocery delivery & pickup... ...Supervisor, you support the Team Leader in leading and developing... ...applications. Qualifications 12+ months retail experience Physical...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift- ...trust, and expect personalized experiences that feel human, not... ...Meta product and engineering leaders, we've raised over $30M in total... ...full sales cycle for enterprise customers adopting AI-powered workflows... ...in beauty, CPG, e-commerce, retail, and lifestyle Lead multi-...Work at officeRemote workFlexible hoursShift work
- Intuit’s TurboTax business seeks to stop leakage by identifying customers most likely to defect and converting them into TurboTax Assisted offerings before they leave. You’ll sit at the center of a high-visibility, cross-functional mission team with mandate and runway to...
- ...Healthineers, located in Palo Alto, California, is seeking a Customer Insights Lead to support market research initiatives across its... ...cancer. The ideal candidate will have strong market research experience, excellent communication skills, and a BA/BS in relevant fields...
$185.7k - $278.5k
Senior CXO Customer Advocacy Manager Rubrik's Senior CXO Customer Advocacy... ...with senior IT and security leaders, and enough craft to turn... ...credibility into content and experiences that actually get used. This... ...marketing, technical content strategy, or a closely adjacent field,...- ...Retail Customer Service Lead (Key Holder) PetSmart does Anything for... ...Job Summary PetSmart's Experience Lead (Retail Customer Service... ...vision, mission, values, and strategy. This role is expected to drive... ...needed when the Experience Leader is not available Delegate...Hourly payWeekly payMinimum wageFull timeLocal areaImmediate startWeekend workAfternoon shift
$190k - $284k
...Global Industry Lead, Retail to help define and scale... ...our retail industry strategy, shaping repeatable go... ...motions, and driving customer engagement from early... ...relationships with senior leaders across retailers,... ...the retail industry. Experience applying industrial technology...Full timeLive inWork at officeLocal areaWorldwide- ...advisor. This role requires a broad understanding of financial strategies and the ability to identify client needs to develop tailored... ...management. The ideal candidate will have over 15 years of experience in Private Banking and a strong track record of success working...
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