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Retail Strategy & Customer Experience Leader

East West Bank

East West Bank seeks a leader to drive Retail Strategy & Transformation, partnering with Retail leadership, CX, and COO to shape a future-focused agenda. The role focuses on talent transformation, branch of the future, digital experience modernization, and onboarding/KYC transformation. The ideal candidate has extensive experience in financial services transformation and strong program management skills, with a track record of delivering measurable improvements in customer experience and #J-18808-Ljbffr East West Bank

Vacancy posted 3 days ago
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