Inside Sales Representative

Job Description

Primary Duties & Responsibilities

Commercial Execution

• Own the end-to-end development and delivery of capital equipment quotations, proposals, and commercial documentation.
• Manage quotation priorities and drive timely proposal delivery to meet customer deadlines and business objectives.
• Serve as the commercial lead for assigned opportunities, ensuring customer requirements, pricing, scope, and commercial commitments are accurately defined and executed.

Order Management

• Execute contract reviews, purchase order validation, and order entry activities to ensure accurate order booking.
• Manage commercial clarifications, change requests, and order modifications throughout the order lifecycle.
• Lead commercial handoff activities to ensure customer requirements, scope, and commercial commitments are clearly transferred to execution teams.

Customer & Stakeholder Engagement

• Act as the primary commercial point of contact for customers throughout the quotation and order process.
• Drive alignment across sales, engineering, operations, supply chain, finance, and shared services to achieve customer and business objectives.
• Resolve commercial issues, manage escalations, and proactively communicate order and proposal status to customers and stakeholders.

Commercial Governance & Process Excellence

• Identify and escalate commercial, contractual, compliance, and financial risks associated with quotations and customer orders.
• Maintain accurate quote, order, pricing, and customer information within CRM, ERP, and related business systems while ensuring compliance with company policies and delegated authority requirements.
• Drive continuous improvement initiatives that enhance commercial execution, process efficiency, and customer responsiveness.

Facility/Group Specific Responsibilities

• Own commercial execution activities supporting ISE capital equipment opportunities and customer orders.
• Partner with regional sales teams and product line personnel to drive profitable revenue conversion and customer satisfaction.
• Contribute to operational excellence through disciplined commercial execution, process standardization, and continuous improvement initiatives.

Job Requirements

• Excellent written and verbal communication skills in English.
• Strong organizational skills with the ability to manage multiple opportunities and deadlines simultaneously.
• Strong attention to detail and commitment to commercial accuracy.
• Ability to interpret customer requirements, contracts, purchase orders, and commercial documentation.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Education & Experience Qualifications

• Minimum 3 years of experience in sales, commercial operations, proposal management, order management, customer service, or related commercial functions.
• Experience managing quote-to-order processes within a manufacturing, industrial, energy, or capital equipment environment preferred.
• Associate or bachelor's degree in business, Engineering, Marketing, or a related discipline preferred.
• Experience developing customer quotations, proposals, and commercial documentation.
• Experience utilizing ERP, CRM, or related business systems.
• Experience supporting capital equipment sales and order execution preferred.

Behavioral Competencies

• Strong ownership mentality with a focus on execution, accountability, and results.
• Excellent organizational, analytical, and problem-solving capabilities.
• Ability to manage competing priorities and deliver high-quality work in a fast-paced environment.
• Effective communicator with strong relationship-building and stakeholder management skills.
• Self-motivated with the ability to work independently and exercise sound judgment.
• Customer-focused with a proactive approach to issue resolution and continuous improvement.

Technical Competencies

• Strong understanding of quote-to-order, proposal development, and commercial execution processes.
• Working knowledge of ERP and/or CRM systems such as D365 or similar platforms.
• Ability to develop accurate and professional commercial proposals, quotations, and customer-facing documentation.
• Understanding of pricing, margins, commercial terms, and profitability drivers.
• Knowledge of commercial contract review, order management, and commercial governance practices.
• Advanced proficiency in Microsoft Office applications, particularly Excel.

Competitive Benefits

• 401(k) Retirement Plan NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.