Customer Success Manager - Garden City, NY

Job Description

Job Description

***HYBRID - TRAVEL UP TO 20% WITHIN NY, NJ & CT MARKETS

Position Title:  CUSTOMER SUCCESS MANAGER - GARDEN CITY, NY 

$64,000 - $68,000 / year

Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966.

By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service.

In 2011, the company became part of the Canteen Division of Compass Group USA, the leading foodservice management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader.

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the  opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on ziprecruiter.com. 

Job Summary:

The Customer Success Manager is responsible for managing and growing a portfolio of Coffee Distributing Company accounts by delivering consistent, high-quality service and support. This role contributes to departmental initiatives focused on improving client satisfaction, strengthening retention, and supporting operational excellence.  Success in this position requires the ability to build trusted client relationships and approach each account with a positive, solutions-oriented mindset.

Key Responsibilities:
Client Strategy

•        Manage day-to-day client relationships to support high levels of satisfaction and retention, including regular check-ins and presenting business reviews 
•        Cultivate strong, trusted, long-term relationships with key stakeholders 
•        Act as the central point of contact to resolve client concerns promptly 
•        Identify opportunities to recommend additional Coffee Distributing Co. products or services that enhance client value and contribute to account growth
•        Coordinate with internal Coffee Distributing Co. teams to ensure client needs are communicated clearly and addressed efficiently
•        Lead routine contract renewal activities   

 
Preferred Qualifications:
•        Bachelor’s degree or equivalent experience
•        2-3 years of experience in account management and/or customer service
•        Demonstrated ability to prepare, analyze, and present business reviews 
•        Excellent interpersonal skills to build rapport, manage client discussions, and support successful account outcomes
•        Proven success in business growth and retention
•        Adept at resolving client issues 
•        Ability to prioritize, multitask, and adapt in an agile environment
•        Adapt easily to new and proprietary technologies
•        Willingness to travel locally (~30%-40%)

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1544526  

Canteen  

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