Customer Support Engineer
Virtual Vocations Inc
Providing technical support for external customers, the full-time Customer Support Engineer will resolve product issues, maintain a knowledge base, and ensure positive customer interactions while working remotely in the USA. Key responsibilities Respond to and proactively triage customer issues, providing remote support for technical problems Research and resolve complex issues, delivering thorough Root Cause Analysis findings Collaborate with cross-functional teams to address support and training challenges while maintaining knowledge base articles Required qualifications College diploma or Bachelor's degree in a technology-related field or equivalent work experience 2+ years of experience in an IT helpdesk support role 1+ year of experience in Windows Server Administration 1+ year of experience in Cloud Platform Technologies (e.g., Azure, AWS) 1+ year of experience in Network Configuration and Troubleshooting
Vacancy posted 3 days ago
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