Management Analyst

Management Analyst

We are looking for a motivated Management Analyst ready to take us to the next level! If you have experience supporting Medicaid operations through process analysis, case management support and daily operational activities and are looking for your next career move, apply now.

Job Description

We are looking for a Management Analyst to support Medicaid operations through process analysis, case management support, and daily operational activities to ensure efficiency and compliance. This position will be a full-time contract and onsite role in Newark, Delaware.

What You'll Do

• Learn and follow federal and state laws regulations and policies related to Medicaid and public assistance programs
• Follow all organizational and state security requirements
• Access computer systems to obtain verifications and case information
• Retrieve Medicaid renewals and distribute work assignments to team members
• Transfer cases to appropriate teams as needed
• Communicate with clients and route calls appropriately
• Collect and manage client documentation securely in digital formats
• Index and organize verification documents within systems
• Track monthly metrics and present updates to leadership
• Document case management activities using eligibility systems
• Attend team meetings and one on ones to stay informed on process updates
• Perform additional case management and operational support duties as needed

What You'll Need

Required:

• High school diploma or equivalent
• One year of data entry experience
• One year of customer service experience
• Proficiency with Microsoft Office Suite
• Strong attention to detail and organizational skills
• Ability to analyze financial calculations
• Strong problem solving skills
• Strong written and verbal communication skills
• Fluent in English
• Ability to work independently and in a team oriented environment
• Reliable transportation and ability to report onsite consistently
• Ability to work a Saturday when needed
• Ability to work fully onsite

Preferred:

• Knowledge of Medicaid or public assistance programs
• Bilingual communication skills

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

The pay range for this position is $18 per hour. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.