Inbound Call Center Representative

Tax Procedures SpecialistPay: $22.00/hourIn this role you will:Learn about a variety of tax procedures including tax filing and payment requirements.Provide best in class customer service to taxpaying customers by phone in a fast-paced call center environment.Apply knowledge acquired in training and utilize resources to analyze and solve problems.Respond to a variety of tax types inquiries.Access data utilizing basic computer skills.Communicate professionally using correct grammar, spelling & punctuation.Comply with all ethical and confidentiality requirements.What You'll Need for Success:High School Diploma/GEDHigh-energy – optimism – teamwork – collaborationSomeone who provides open, honest, and positive communication.A continuous learning and improvement – let's get better every day … together approach.A team member who speaks up if you don't understand or need more information.Proven ability to provide customer service by telephone in a high-volume call center.Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.Ability to analyze, research and problem-solve using various resources.Ability to learn to learn, understand, and apply ethics and confidentiality laws. Vergence Group