Intake Specialist

Intake Specialist Opportunity – Apply Today!At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you're passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.About the RoleThe Intake Specialist plays a vital role in supporting patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You'll work closely with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly. This role is ideal for someone who enjoys detail-oriented work, patient communication, and collaborating across teams in a fast-paced healthcare environment.Core ResponsibilitiesReview medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery.Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately.Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance.Maintain accurate, timely documentation of patient information and communications using electronic systems.Accurately enter referrals within established timeframes while meeting productivity and quality standards.Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled.Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process.Navigate multiple EMR and online systems to obtain and manage documentation.Ensure appropriate shipping and delivery methods are selected in accordance with company procedures.Answer incoming calls promptly and provide professional assistance to patients and referral sources.Participate in on-call rotation during non-business hours in accordance with company policy.Support team operations and quality standards by following company policies and procedures.Performs other related duties as assigned.Why You're the Best FitOne (1) year of relatable work experience requiredHigh School Diploma, Associate's degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience requiredExperience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not requiredExcellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detailAbility to multi-task in a fast paced environmentProficient computer skills – Microsoft Office and healthcare systems are a plusComfort learning new technologies and navigating multiple systemsAbility to work independently while following established procedures and directivesWork EnvironmentThis is a primarily office-based role with daily computer workType: Full-timeSchedule: Monday – Friday, Schedule can vary based on the need of the branchPhysical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodation(s) may be made to enable individuals with disability(s) to perform the essential functions. For more details surrounding these requirements please inquire upon application selection.CompensationRange: $21-23hrCompensation based on experience, location and role levelTotal Rewards & Benefits ProgramComprehensive medical, dental and vision coverage (eligible first of the month following hire)401(k) with company matchPaid Time Off Plans including 6 paid holidaysEmployee Stock Purchase PlanPaid Parental Bonding LeaveShort and Long-term Disability InsuranceLife and AD&D InsuranceFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)CVS Minute Clinic and Teledoc accessSpousal Advantage Reimbursement PlanIdentity Theft Protection and Legal PlanAdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.