Director, Suites Sales

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor. In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus). In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events. MSE proudly promotes its core values for all those that interact with the company. As a member of our team: You will provide first-class customer service and value for our fans. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble. You will innovate. We are nimble and first to market. We are not averse to risk. You will have fun. We are in the business of happiness. Position Overview: The Director, Suite Sales is responsible for generating contracted and single event revenue for Capital One Arena (COA) through the sales of premium hospitality products including annual suite leases, club memberships, and single event suite rentals with a focus on providing outstanding customer service. Over the next three years, COA will be undergoing a major ground-breaking renovation, allowing for some of the most luxurious hospitality options in all of sports and entertainment. This position will have the opportunity to not only sell the existing slate of products, but also the full menu of premium hospitality options to come on multi-year agreements. Do you have B2B and/or B2G hospitality sales experience with a focus on selling multi-year agreements and exclusive memberships, have a strong customer service background, and are passionate about taking the next step in your sales career within the sports and entertainment industry? We would love to hear from you! Responsibilities: Enhance revenue through the sales of premium products for COA (concerts, shows, special events), the Washington Wizards, and the Washington Capitals with occasional Washington Mystics games. Meet or exceed annual sales goals as well as weekly metrics (activities, meetings booked and completed, etc.) Focus on selling high-dollar multi-year suite leases, individual club memberships, and single event suite rentals primarily targeting businesses. Develop prospects by calling on self-generated leads through referrals, business lists, contact platforms, social media, and events. Create and develop new business by regularly pitching new prospects through face-to-face presentations, social selling and events, external appointments, and virtual presentations. Effectively follow up with customers and prospective customers in order to earn engagement and build relationships to help drive business. Work in-bound sales leads via calls or web from prospective customers. Build positive professional relationships with clients and prospects to create repeat and referral business. Set up and maintain records on existing customers and prospects through the effective use of Salesforce and our Account Protection guidelines. Use Salesforce to create accounts, update records, log activity, build contracts and receive payments, as well as maintain accurate and thorough records of prospecting and client activity. Work department and arena events to entertain clients, host prospects, and support customer service. Attend B2B networking events to grow prospect pipeline. Engage in professional development programs and literature. Build and submit weekly sales tracking reports to Vice President, Suite Sales. Other duties as assigned. Minimum Qualifications: Bachelor’s degree. 5+ years of corporate hospitality or premium/luxury sales with a focus on selling multi-year suite agreements or related experience. Strong work ethic and customer service experience. Positive demeanor, results driven, eager to set and meet goals, intrinsically motivated and a self-starter. Strong organizational skills and able to efficiently balance workload. Passionate about building a sales and service career in the sports and entertainment or hospitality industry. Basic proficiency with computers and MS Office programs. Experience with Salesforce is preferred but not required. Strong communication skills both written and verbal, ability to work effectively in a team. Flexibility to work evenings, weekends, and holidays as needed. Pay Range: $65k USD. Benefit Eligibility: This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.