Key Account Manager

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM) Clubs and Military based in New York City, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Account Management: Manage and grow national and military key accounts by maintaining strong knowledge of market offerings, pricing structures, and competitive positioning to drive retention and expansion.
• Sales Pipeline & Reporting: Maintain an updated sales funnel and support regular sales reviews. Track and analyze key account data to guide informed, account-specific decisions.
• Revenue & Customer Success: Achieve sales targets and strategic objectives for assigned accounts. Continuously assess customer needs, ensuring high satisfaction and alignment with business standards.
• Client Engagement & Improvement: Follow up regularly on orders, collections, and customer feedback. Identify improvement areas and lead solution development in collaboration with internal teams.
• Entrepreneurial Mindset: The ideal candidate demonstrates a strong entrepreneurial mindset, bringing a proactive, opportunity driven approach to managing and growing the market. This includes the ability to: Identify and capitalize on growth opportunities across diverse retail environments, anticipating market shifts and acting quickly to secure competitive advantage. Operate with ownership and accountability, treating the business as their own and consistently driving initiatives that elevate brand presence, sales performance, and customer engagement.

About you

• 3–5 years of experience in wholesale
• Exposure to U.S. and Canadian markets
• Experience in beauty, liquor, or luxury industries (preferred)
• Knowledge of and contacts within North America (a plus)
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, with strong analytical capabilities
• Fluency in English and Spanish
• Strong understanding of sales and marketing strategies, preferably in luxury products
• Excellent communication and presentation skills
• Analytical, agile, and results-driven mindset
• High energy, positive attitude, and strong work ethic
• Ability to multitask and manage multiple high-priority projects
• Adaptability in fast-paced, multicultural environments
• Retail and sell-out focused with an entrepreneurial, team-oriented approach
• Willingness to travel up to 50% and work extended hours
• Based in New York City

What we offer

You can expect a range of benefits, including:

• Medical Insurance Coverage
• Swarovski Employee Retirement Savings Plan
• Swarovski Employee Discounts
• Employee Assistance Program (EAP)
• Summer Flex Time
• Service Award Program
• Tuition Reimbursement Program
• Employee Referral Program
• Fitness Reimbursement Program
• Discounted Group Auto/Homeowners Insurance
• Annual Salary range between $115,000-$129,000 (The compensation displayed is a good faith estimate for this position)

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Equal Employment Opportunity:

Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.