Ottawa County Assistance Payments Worker 8-11

Salary : $49,982.40 - $72,779.20 Annually
Location : Holland, MI
Job Type: Permanent Full Time
Remote Employment: Flexible/Hybrid
Job Number: APW - Ottawa - 2025
Department: Health and Human Services - Counties
Opening Date: 05/21/2026
Closing Date: Continuous
Bargaining Unit: UNITED AUTO WORKERS (UAW)


Job Description
The role of the Eligibility Specialist is to strengthen Michigan families by:

• Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for
• Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/agencies to help them meet their needs.
• Providing all families with information about the expectations and goals of the Michigan Department of Health and Human Services (MDHHS).
• Encouraging and guiding families in their efforts to become self supporting.

• (8-E10)

The office location for this position is at OTTAWA COUNTY MDHHS, 12185 JAMES ST., HOLLAND, MI 49424 however, this position has the ability to work hybrid (combination of remote and office). Selected candidates who have been approved to work hybrid must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.
Required Education and Experience
Alternate Education and Experience
Additional Requirements and Information
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.
MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.


Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at


Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at


Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.


Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.


Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.


Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.


Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.


Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.


Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.


Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.


Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.


Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.


Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.


Updated: 2/28/24
01


*Do you possess one of the following?At least two years of college (60 semester or 90 term credits). If so, please attach a copy of your official college transcripts;ORat least four years of administrative support experience in a human services or office setting, including two years equivalent to the experienced (E7) level;ORat least one year of college (30 semester or 45 term credits) and at least three years of administrative support experience in a human services or office setting, including one year equivalent to the experienced (E7) level. If so, please attach a copy of your official college transcripts;ORat least three years of Home Aide experience, including one year equivalent to a Home Aide E8.

• Yes
• No

02


Are you a current MDHHS employee classified as an Assistance Payments Worker interested in moving to the same class and level at this location?

• Yes
• No

03


How do you or would you demonstrate that you are culturally competent in the workplace?
04


Please provide a response to the following:One of your clients, Melissa Smith, has applied for the State Emergency Relief program for her electric disconnect notice. Upon review of her case, you discover that she is not eligible for services and now must refer her to the local Salvation Army for assistance. Please compose an e-mail to a representative at this community-based organization referring your client to their agency for potential assistance with her bill.
05


How many years of experience do you have where part of the daily duties involved dealing with customers to obtain detailed information either on the phone or in person.

• 5 or more years
• 4 or more years
• 3 or more years
• 2 or more years
• 1 year or more
• Less than 1 year or no experience

06


If offered a limited term (temporary) position, will you accept?

• Yes
• No

07


Do you read, write and speak any of these languages fluently? Check any that apply:

• Spanish
• Arabic
• Chaldean
• None of the above

08


*Do you possess a valid driver's license or state ID? If yes, list state issued by, license number, expiration date. If no, type N/A.If your driver's license or state ID are not from Michigan, please upload and attach a copy of it to this application, also include any previous names in the box below
09


Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions such as a reduction in force need not be reported.) Please select all that apply.

• I have been dismissed within the last two years
• I have resigned in lieu of discipline or dismissal within the last two years
• I have been suspended without pay within the last two years
• I have received a written reprimand within the last two years
• I have received an unsatisfactory rating within the last two years
• I have signed a last chance agreement with MDHHS within the last two years
• I certify that none of the above circumstances apply to me

10


**If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, suspended without pay within the last two years, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below. If none of the above apply to you, please enter 'N/A'.
11


Have you ever been convicted of a felony?

• Yes
• No

12


Have you ever been convicted of a misdemeanor?

• Yes
• No

13


If you answered "yes" to the previous question, Please document all instances including date and disposition. If "no", please indicate N/A.
Required Question