Administrative Asst 3 4P/420

Administrative Assistant 3

Location: Birmingham, AL

Client: Alabama PowerTraining Support Services

Contract: 1 Year (Hybrid / In-Office as Required)

Position Overview

We are seeking a detail-oriented and highly organized Admin Assistant to provide expert-level administrative and technical support to the Training Support Services organization. The ideal candidate will have experience in a call center or service center environment, demonstrate strong problem-solving abilities, and possess advanced proficiency in LearningSource, Oracle HCM, Case Management Systems, and Microsoft Office.

This role plays a key part in supporting Southern Company's systemwide training strategy, coordinating activities across business functions, and ensuring a positive employee learning experience. The Training Support Specialist will be responsible for managing LearningSource inquiries, providing exceptional customer service, resolving technical and administrative issues, and ensuring efficient training operations.

Key Responsibilities

• Serve as the primary point of contact for internal and external stakeholders regarding training and LearningSource inquiries.
• Interpret, research, and respond to inbound customer inquiries through multiple communication channels (HR Direct, phone, email, and case system).
• Administer LearningSource, including setup and maintenance of courses, curricula, rosters, notifications, and data adjustments.
• Research, analyze, and resolve LearningSource corrections, data discrepancies, and system errors.
• Run standard and ad hoc reports for metrics, compliance, and tracking purposes.
• Document requests and update information accurately across systems (LearningSource, Oracle HCM, Case Management).
• Support special business unit initiatives and system implementations related to training or HR systems.
• Provide feedback to leadership regarding process improvements, policy clarifications, and user experience enhancements.
• Coordinate multiple high-priority initiatives simultaneously, maintaining composure and professionalism in high-pressure situations.
• Perform additional administrative tasks, such as data entry, reconciliation, and correspondence, to support departmental operations.
• Ensure confidentiality and data integrity while managing sensitive information.

Job Requirements

Education:

• Bachelor's degree preferred.

Experience:

• Experience in a call center, service center, or training support environment preferred.
• Experience working with Learning Management Systems (LMS), particularly LearningSource, strongly desired.

Technical Proficiency:

• Strong working knowledge of LearningSource, Oracle HCM, Case Management Systems, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to interpret and manipulate data, run reports, and maintain training system accuracy.

Knowledge, Skills, & Abilities

• Excellent organizational and problem-solving skills; capable of managing complex data and facts with precision.
• Ability to perform routine, repetitive tasks while maintaining superior quality and accuracy.
• Strong communication and interpersonal skills, capable of interacting effectively with diverse stakeholders.
• Demonstrated phone etiquette and professional demeanor in all customer interactions.
• Ability to work cohesively in a team environment and collaborate across functions.
• Proven capacity to handle multiple priorities simultaneously without sacrificing quality.
• Skilled in maintaining confidentiality, professionalism, and composure in high-pressure situations.
• Demonstrated initiative, accountability, and adaptability in dynamic work environments.