Help Desk Lead
Bystronic Inc.
A Helpdesk Lead provides Bystronic customers with superior technical support for our BySoft Suite of software, including CAD, CAM, Nesting, Manufacturing Execution, and Enterprise-level systems for the Metal Fabrication industry. While prior knowledge of BySoft software is not required, the ideal Level III candidate will possess extensive experience in providing technical support for CAD/CAM Nesting software, with more than 6 years of experience in the Manufacturing Industry. This role requires advanced problem-solving abilities, leadership in handling complex technical issues, and a proactive approach to customer support and software knowledge expansion. Key Duties & Responsibilities Responds to technical support requests via telephone, email, and web meetings with expert-level troubleshooting and solutions Handles escalated support cases that require more advanced technical knowledge Schedules and manages appointments with customers for complex software installations, updates, and system integrations Sources and integrates answers from Product Managers and development teams Follows up with customers promptly, ensuring issues are resolved to their satisfaction Coordinates with other team members and departments to provide comprehensive support Conducts up to 35% travel, including overnight travel for high-priority projects in the USA, Canada, Mexico, and Europe Delivers customer training and conducts sales demonstrations, showcasing in-depth product knowledge Provides mentorship and training to Level I and Level II technicians Participates in the development of support documentation and best practices Engages in continuous improvement initiatives and contributes to software development feedback Requirements Excellent presentation and advanced communication skills Ability to remain calm and effective under pressure Superior Information Technology, computer, and software skills Proficiency in Microsoft Office and Windows, with advanced usage capabilities Ability to manage and prioritize a high volume of complex tasks efficiently Strong commitment to learning and mastering our software Maintains a clean and valid driver’s license Possesses or is able to obtain a passport Extensive experience in Technical Support for CAD/CAM Nesting Software Comprehensive understanding of G-Code Preferred Experience Bachelor's degree in business sciences or relevant engineering Six plus years of experience in the Metal Fabrication or Manufacturing Industry Prior experience using or supporting ERP systems preferred Demonstrated ability to lead and mentor junior staff members #J-18808-Ljbffr Bystronic Inc.
$80k
...Cincinnati is seeking a Sr. Manager of Information Technology & Security to lead IT operations and cybersecurity. This hands-on leadership role ensures reliable technology services while managing help desk and endpoint administration teams. The successful candidate should...SuggestedWorldwide- ...Application Architect Team Lead In 1966, Designeers Midwest began providing technical contract employee support to the electronics... ..., consulting with team members and customers. • Work with Help Desk team on a regular basis to provide support for technical issues...SuggestedPermanent employmentContract workTemporary workWork at office
- Western & Southern Financial Group is seeking a technical expert responsible for researching, analyzing, and recommending new technologies. This role requires extensive programming experience and the ability to perform technical training and mentorship. The ideal candidate...Suggested
- Bystronic Inc. in Cincinnati, Ohio, seeks a Helpdesk Lead to provide superior technical support for the BySoft Suite of software within the Metal Fabrication industry. This role demands over 6 years of technical support experience in CAD/CAM Nesting software and advanced...Suggested
- Integrity Express Logistics, LLC in Cincinnati is looking for an IT Service Desk Manager. This leadership role requires 5+ years of IT experience and 3+ years in management. The manager will oversee IT Service Desk operations, ensuring user satisfaction and efficient support...Suggested
$18 per hour
...Part Time Lead Supervisor Immersive Entertainment Location: Newport, KY Employment Type: Part Time Compensation: $18/hour plus perks... ...the General Manager, guide the team during assigned shifts, help drive walk-in bookings, troubleshoot basic tech issues, support events...Part timeFlexible hoursShift workAfternoon shift$90k - $110k
LCH Lab. Corp. of America Holdings is seeking a Histology Supervisor in Cincinnati, OH to oversee the operations of the Histology department. This role requires a minimum of 5 years of experience as a Histotechnologist and an Associate’s degree in a relevant science. The...- ...staff operations. The ideal candidate will have proven experience with youth and strong supervisory skills. Responsibilities include leading treatment staff, ensuring safe living conditions, and collaborating as part of the treatment team. Competitive salary and...
- PetSuites in Cincinnati, Ohio, is looking for a Pet Pro Lead to supervise daily pet care operations and coach team members. This full-time leadership role involves ensuring the highest standards of safety, cleanliness, and documentation. Candidates should have experience...Full time
$70k - $85k
H & W CPAs in Blue Ash, OH is seeking a Bookkeeping Supervisor to manage a portfolio of clients while leading a team of bookkeepers. You'll have the opportunity to influence the growth of the bookkeeping function and enjoy Fridays off during certain months. The ideal candidate...Flexible hours- ...Supervisor in Cincinnati, Ohio. In this role, you will oversee daily stewarding operations, ensuring a clean and safe environment. You will lead staff, manage dishwashing operations, and ensure compliance with health standards. Ideal candidates have 1-2 years of experience,...
- ...practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leads small cross functional teams working to develop complex hardware. Responsible for ensuring the team defines, and executes to, a plan...Permanent employmentContract workRelocation package
- ...This role involves overseeing daily operations in the back-of-house to maintain cleanliness and safety standards. The supervisor will lead and train stewarding staff, ensure compliance with health regulations, and coordinate temporary labor during peak periods. The...Temporary work
- ...Job Description Job Description 2nd Shift Bottling Line Lead PRINCIPAL ACCOUNTABILITIES (SUMMARY) Reporting directly to the Shift Supervisor, the Bottling Line Lead is responsible for leading the production line in daily responsibilities. POSITION REQUIREMENTS...Local areaAll shiftsFlexible hoursShift workDay shiftAfternoon shift
- ...leadership and supervision for assigned Beyond the Classroom school-based staff as well as serves as performance evaluator for assigned Team Leads. Responsible for ensuring assigned schools’ achievement of performance goals and maintaining ongoing positive relationships with...Work experience placement
- ...Job Description Job Description POSITION Strip Set-up lead DEPARTMENT Strip SUPERVISOR Production Manager POSITION... ...screens. Color vision (ability to identify and distinguish colors) is helpful when dealing with color-coded documents. Peripheral vision (...Hourly payFull time
$60k - $75k
Central Transport in Cincinnati is looking for a dedicated operations manager to oversee outbound operations in a dynamic terminal environment. The ideal candidate will have experience in transportation or similar fields, strong leadership skills, and an aptitude for technology...Local area$23 - $27 per hour
Peter Cremer North America LP is seeking a Bottling Line Lead in Cincinnati, OH, who will be responsible for leading production line operations. The ideal candidate should possess a High School Diploma and have mechanical/manufacturing experience. Responsibilities include...Hourly pay- A leading insurance firm located in Cincinnati, OH seeks a Technical Analyst Supervisor to lead API integrations and manage a team. The role includes onboarding and ongoing support for API users, overseeing the Rules Management Framework, and providing people leadership...Work at office
$44k
...Job Description Job Description Group Therapy Lead In-person, Cincinnati, OH, follows a school schedule Job Summary The Group Leader is responsible for delivering direct therapeutic support to clients through evidence-based interventions, group therapy facilitation...Summer workWork at office$80k - $90k
Great Day Improvements, LLC is seeking a Manager for its IT Enterprise Service Desk located in Cincinnati, OH. This on-site position requires expertise in IT service management and ticketing systems, with strong emphasis on customer service and team leadership. The successful...- Tyson Foods is seeking a Production Supervisor at their Cincinnati Plant in Ohio. The role includes overseeing production processes, ensuring safety and quality, and managing a team. Candidates should have a high school diploma and at least 1 year of experience in a manufacturing...Full time
- ...Description: The Team Lead - Extrusion is a crucial role responsible for leading and optimizing extrusion operations. This position requires a proactive individual with a strong understanding of extrusion processes, materials, and equipment. The Team Lead will be expected...Full timeWork at office
- ...mobility Job Summary: St. Elizabeth Healthcare is hiring a Team Lead Echo for our Edgewood Diagnostic Imaging department located... ...studies. . Responsible for gathering information for the IAC, help to obtain studies for submission for reaccreditation. Reports...Full timeTraineeshipWork at officeFlexible hoursShift workDay shift
- ...Department Lead Position The Home Emporium is Hiring! Join us in providing excellent customer service, selling unique and exotic merchandise from around the world. Our team is looking for experienced retail sales associates/Department Leads for Rugs, Furniture, and...Full time
$12 - $24.33 per hour
Position Overview This position works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store...Full timeFlexible hoursAfternoon shift- ...Description: Job Description: The Lead Administrative position would be responsible for independently performing day-to-day tasks in alignment with TCS Management systems. The responsibilities involve: Facility Management: Handling all aspects of Facility...Work at officeFlexible hours
- ...Siting Lead Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural... ...an experienced Siting Lead to join our Energy Transition team to help support and grow our expanding Siting and Routing business across...Full timePart timeWork at officeRemote workFlexible hours
- ...Shipping Lead LSI's heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,400 people at 11 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is...Full timeMonday to FridayShift work
- ...Job Title: Site Execution Lead Location: Cincinnati, OH Position Type: Contract Duration: 6 / 12 Month Work... ...Interaction with various manufacturing sites Scheduling time and helping the site to adopt the web client Help sites to resolve...Contract workWork experience placement
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Lead. Be the first to apply!
- seasonal holiday help Cincinnati, OH
- helping hand Cincinnati, OH
- summer help Cincinnati, OH
- farm help Cincinnati, OH
- part time help wanted Cincinnati, OH
- christmas holiday help Cincinnati, OH
- companies hiring holiday help Cincinnati, OH
- kitchen help Cincinnati, OH
- help wanted no experience Cincinnati, OH
- full part time help wanted Cincinnati, OH



