Bilingual Customer Service Representative

Job Description

Description & Requirements

Bilingual Customer Service Representative

Our client is seeking a dedicated Bilingual Customer Service Representative to serve as the primary point of contact for patients, providers, and referral sources regarding medical supplies, orders, deliveries, equipment maintenance, and service needs.

Best-in-Class Benefits and Culture:

Our client values their employees' time and effort. Their competitive compensation depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client's benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Bilingual Customer Service Representative, you should have:

• High school diploma or GED required.
• Minimum six months of related experience and contact/call center experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to type at least 35 words per minute.
• Proficiency with Microsoft Outlook, Teams, and other computer applications.
• Ability to multitask while speaking with customers and documenting information accurately.
• Strong organization, time management, and problem-solving skills.
• Ability to communicate effectively in both English and Spanish.

Your responsibilities as the Bilingual Customer Service Representative will include:

• Respond to inbound calls and customer inquiries from patients, providers, and referral sources.
• Complete intake orders and determine service eligibility and coverage.
• Maintain accurate patient and service account records.
• Resolve customer concerns and coordinate service corrections when needed.
• De-escalate customer service issues and direct callers to appropriate resources.
• Schedule deliveries, pickups, and service changes.
• Document all customer interactions in the patient information system.
• Collaborate with internal departments to ensure quality service delivery.
• Meet individual and departmental performance goals.
• Participate in training programs and support company initiatives.

If you are passionate about delivering excellent customer service and enjoy helping people navigate important healthcare-related services, we encourage you to apply today.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.
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