Service Advisor

Job Type


Full-time

Description

Seattle, WA | Porsche | Luxury performance brand | No automotive experience required | Hospitality and sales backgrounds welcome | Veterans encouraged to apply | $50,000 - $150,000/yr OTE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Porsche Seattle North represents one of the world's most revered performance brands - and a guest base that is passionate, knowledgeable, and holds the service experience to the same standard as the vehicle itself. The Service Advisor who succeeds here doesn't necessarily come from automotive. They come from anywhere great people are taught to communicate with clarity, earn trust, and deliver on their word.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process - from write-up to delivery

• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a white-glove pickup and delivery experience consistent with the Porsche brand standard

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent Porsche Seattle North with the professionalism, poise, and hospitality the brand and its clientele demand

WHAT WE'RE LOOKING FOR

• Automotive service advisor experience preferred - not required

• Proven success and experience in hospitality, customer service, or sales - this is the foundation we hire for at Porsche

• Polished, professional communicator - Porsche guests are passionate and knowledgeable, and they expect an advisor who matches their standard

• Highly organized with strong attention to detail - accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable

• Self-motivated with a genuine drive to serve people well and grow your earnings

• Comfortable learning DMS platforms and Porsche service processes - we'll train you on the brand

• Valid driver's license with a clean driving record

• A hospitality mindset - every guest interaction reflects the Porsche standard, and you take that seriously

Our best advisors have come from luxury hospitality, high-end retail, client services, and beyond. What they share is a professional presence, a genuine care for the guest, and the follow-through to back it up.

WHAT WE OFFER

• OTE of $50,000 - $150,000/yr

• Paid Porsche manufacturer and product training - we'll build your brand knowledge from the ground up

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path - strong advisors grow into senior advisor and service management roles

• Employee vehicle purchase and service discounts

• A high-performance team culture built on standards, accountability, and genuine care for every guest

WHY PORSCHE SEATTLE NORTH

• Porsche is one of the most iconic and passionately followed brands in the world - guests here are enthusiasts who care deeply about the experience, and an advisor who meets that standard earns exceptional loyalty

• Seattle is a sophisticated, affluent market with a strong Porsche ownership base - the guest profile rewards advisors who lead with professionalism and genuine expertise

• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry

• We invest in developing advisors from outside automotive - the training is structured, the support is real, and the earning potential follows your performance

• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and gives you the tools to represent one of the world's great automotive brands with confidence

Porsche Seattle North is a store where a hospitality-first mindset and a professional standard translate directly into a high-earning, long-term career. The guest experience at a Porsche dealership is unlike any other - and the advisor who can deliver it consistently becomes irreplaceable.

If you're polished, people-driven, and ready to build a career at one of the most iconic brands in the world - we'd like to meet you.

Salary Description


$50K - $150K+ per year OTE