Patron Services Representative | The Phoenix Symphony

Patron Services RepresentativeReports to: Patron Services ManagerClassification: Regular part-time hourly (18-30 hours per week)About the Phoenix Symphony: It's an exciting time to join The Phoenix Symphony. As one of the greater Phoenix area's largest and most iconic cultural institutions, we seek dynamic, outgoing, goal-oriented team members to join our institution to help propel the Symphony into its next phase of artistic and organizational growth. Please see the position description for more information and instructions on how to apply.Purpose of the Position:To support the subscription and single ticket sales taking place during The Phoenix Symphony's production season and provide a high-level of customer service, generating a positive patron experience.Supervisory Responsibility: NoneEssential Functions: With or without reasonable accommodation, and under general supervision, an employee must be able to perform the essential functions of this position, which include:Initiate, receive and process telephone, walk-up and mail-in ticket sales ordersProvide detailed performance and venue information to patrons and staff to encourage sales and improve customer relationshipsProcess online ticket ordersAssist with maintaining the Symphony's patron databasePrepare ticket mailings for both subscription and single ticketsStay current on all event information taking place throughout the SymphonyThe Essential Functions listed are representative, not exhaustive; some may be added, deleted, and/or modified, as organizational needs change.Qualifications:Knowledge, Skills, and Abilities:Basic knowledge and understanding of good customer service practicesAbility to make good judgmentsSkills to communicate professionally and comfortably, both by telephone and in-person with patronsAbility to organize files, data, and information with a keen attention to detailBasic knowledge of rudimentary mathOverall Level of Knowledge Required: Basic KnowledgeComputer Skills:Proficient in Microsoft Office Word and ExcelExperience with Audience View ticketing software a plusThe desired list of Knowledge, Skills, and Abilities is representative, not exhaustive; some may be added, deleted, and/or modified, as organizational needs change.Experience:No specific office experience requiredTicketing experience is desired, but not mandatoryEducation:High school diplomaSome college course work in a related field or general education is a plus.Any acceptable equivalent combination of education and experience will be considered.Working Conditions/Physical Demands:Ability to work evenings and weekends at the Symphony Hall box office, as well as other venues across the Valley, during Seasonal performancesAbility to answer frequent telephone callsAbility to utilize a computer keyboard (typing) and sit for extended periods of the workdayAbility to reach, stoop, grasp, grab, etc.The description of Working Conditions and Physical Demands is representative, not exhaustive; some may be added, deleted, and/or modified, as organizational needs change.Compensation: $15.00 per hourHow to Apply:Interested and qualified persons should submit the following for consideration:Cover letterResumePlease also tell us on which website you found our job opportunity.Submit your application materials to:Linda KelleyHuman Resource View email address on click.appcast.io Phoenix Symphony is an Equal Opportunity Employer. We celebrate diversity and persons of all backgrounds are encouraged to apply. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or other non-merit factor.