Account Coordinator | Phoenix

Account CoordinatorAs an entry-level Account Coordinator for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Directors (RADs), and the Production and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.This is an entry-level, full-time, salaried, position located onsite in our Phoenix office. Candidates must reside within daily commuting distance of our Phoenix location.Ideal Candidate: You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/Agency, that's a plus!Responsibilities:Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo®Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communicationsParticipate in and document Client meeting discussions and conference callsMaintain constant communication with Account Teams on deliverables' status and current work-in-progress using internal processesAssist with resolving Client questions and needs in a timely mannerWork to problem-solve production issues and errors; escalate issues, as neededUnderstand Clients' goals and effectively organize deliverables to ensure productive campaign resultsUpdate and maintain Clients' Consumer Portal(s)Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturersSupport Account Management team with additional tasks, as neededWork ahead on client deliverables; what you know in advance, do in advanceAdditional Responsibilities:Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect MarketBe a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategiesExercise proactive daily communications in a professional and efficient manner, with both colleagues and clientsContinually seek ways to add value to the Client / Agency relationshipRequirements:Bachelor's degree in Marketing, Advertising, Communications, or related fieldA minimum of 0-2 years' professional experienceAutomotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferredProficient in Microsoft OfficeExtremely organized, task and detail-orientedMust be a critical thinkerExceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional mannerDemonstrated ability to proactively take ownership of projectsAbility to establish priorities and objectivesMust be flexible in a fast-paced, ever-changing environmentMust maintain focus and constructive behavior under pressureCompensation: This entry-level position offers competitive compensation, starting at $48,000+ annually, commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.Next Steps: If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.About Team Velocity: Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.