Repair Coordinator

Repair Coordinator

Seeking a Repair Coordinator responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment.

The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations. Strong collaboration across FTC teams, service arms, and customer interactions is essential.

Bill, package, and ship communication devices for repair services

Process customer equipment with a high degree of accuracy and efficiency

Maintain detailed records and ensure compliance with service level requirements

Collaborate with FTC teams, service groups, and customers professionally

Communicate status updates, issues, and resolutions clearly

Prioritize tasks effectively in a high volume, fast paced environment

Support customer satisfaction through timely processing and quality execution

Adapt to workload changes and support overtime needs when required

Proficiency in Google Suite and Microsoft Excel

Attention to detail and accuracy

Strong organizational and multitasking ability

Professional communication and interpersonal skills

Time management in deadline driven environments

Experience with billing, packaging, and shipping processes

Ability to manage multiple tasks while maintaining accuracy

Ability to quickly learn new systems and processes

Ability to work both independently and within a team environment

Comfortable working in fast paced, time sensitive environments

Typing speed of at least 30 WPM

Ability to lift up to 35 lbs

Customer service experience

Follow detailed work instructions

Accountability and reliability

Positive attitude under pressure

Individual contributor and team player

Strong work ethic and problem-solving skills

Mid-level experience required

Software Proficiency: Oracle, Excel, Salesforce, Dialpad, Google Suites

Self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives.

Work Schedule: 3:00 PM - 11:30 PM (Full-time)

Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.