Enrollment and Billing Representative

JOB SUMMARY

This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.

ESSENTIAL RESPONSIBILITIES

Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries Process and maintain membership data. Manage multiple production oriented tasks and responsibilities. Perform various billing, accounts receivable, and reconciliation activities. Create and distribute membership/billing materials and communications to clients/members. Ensures acceptable service levels, metrics, and/or other performance guarantees are met. Conduct research to ensure issue resolution. Other duties as assigned or requested.

IMPORTANT

Work Hours: 8:30 am – 5:00 pm EST Citizenship Requirement: Must be a US Citizen Work Environment: This position operates within a call center environment.

EDUCATION

Required: High school diploma / GED Preferred: Associates Degree in Business or a related field OR Bachelor’s Degree in Business or a related field

EXPERIENCE

Required: 3 years of related, progressive experience (exempted experience requirements effective August 2016) Experience using Microsoft Office Applications Experience in Billing/Enrollment and/or Customer Service Preferred: Prior finance related experience Prior healthcare industry experience Prior Enrollment and Billing experience LICENSES or CERTIFICATIONS Required: None Preferred: None

SKILLS

Strong financial aptitude Solid customer service/phone skills Attention to detail Organizational skills 10-key data entry with both quality and speed Basic accounting knowledge and ability to reconcile enrollment and/or payment information Proven ability to analyze and resolve problems Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. Ability to take direction and to navigate through multiple systems simultaneously. Ability to maintain composure under stressful and fast-paced conditions. LANGUAGE (Other than English) None

TRAVEL REQUIREMENT

0% - 25%

PAY RANGE

Minimum: $19.66 Maximum: $27.42

EEO STATEMENT

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. #J-18808-Ljbffr Highmark Health