Inside Sales- Customer Service

We are currently looking for an inside sales and customer service representative. The inside sales representative is responsible for servicing the customer and entering orders/credits. You will find appropriate solutions to issues and provide complete and accurate solutions in an efficient and timely manner.

ADVANTAGES

Competitive salary $40,000-$50,000 DOE Stimulating work environment; Schedule: 8:30AM-5PM Hybrid work (home 2 days a week / office 3 days a week – set days) after probationary period Generous Employer Contribution to Health Insurance Starting at 2 weeks accrued vacation in the first year and 5 days of sick leave

RESPONSIBILITIES

Key Responsibilities and activities Enter and process orders and defective claims/returns. Relationship building with customers, represent the company in a professional and courteous manner. Find appropriate solutions for our customers. Liaise directly with Sales Managers/Representatives providing information and support. Have extensive product knowledge through training Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals Inform customers of upcoming promotions, product launches Upsell whenever possible Review back orders and proactively propose alternative solutions to customers Complete sales reports and gather data requested by the respective sales manager within the provided deadlines Analyze data requested by the sales managers to help achieve the territory’s targets Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items Assist sales managers and supervisor on an as needed basis

QUALIFICATIONS

Experience / Skill Set Required: Experience in a similar position (at least 2 years) or Business Administration Knowledge of SAP (asset) Sales quotes and upselling Proven customer service skills Ability to work in a dynamic environment Great attention to detail and organizational skills Bilingual a plus (French and English or Spanish and English) Computer proficiency and knowledge of Microsoft Office #J-18808-Ljbffr Essential Elements, Inc.