Documentation Systems Manager

Dr. Berg's Nutritionals is a leader in the health and wellness industry focused on addressing the root causes of health concerns. We offer a dynamic work environment with opportunities for growth, where you can contribute to helping millions achieve better health through education, premium supplements, and holistic practices like the Healthy Keto® diet.

Working with us, you'll be part of a globally recognized brand with a social media presence reaching over 45 million followers across platforms.

Be a part of an innovative and fast-growing company that is passionate about transforming lives through education on health and wellness. If you thrive in a dynamic environment where your contributions make a real impact, this is the place for you.

The Role

We're hiring someone to own documental systems management - the systems, documentation, and processes that enable our company to operate clearly and scale successfully.

This is not a coordinator or support role. This is a position with real ownership of how our organization is documented, structured, and operated.

What You'll Own

• 1. Organizational Documentation & Job Manuals
  • Build and maintain comprehensive job manuals for every position
  • Ensure manuals include: purpose, tools, coordination, workflows, relevant policies
  • Work with department heads to verify accuracy and completeness
  • Standardize format and quality across the organization.
• 2. SOPs & Workflow Documentation
  • Own documentation governance system (standards, templates, review process)
  • Work with process owners to document critical workflows
  • Review and standardize SOPs for clarity and usability
  • Organize OneDrive knowledge base for easy access
  • Edit and revise submitted documentation for structure and clarity.
• 3. Training & Enablement
  • Design and coordinate training programs for new processes as needed
  • Create training materials that help people understand their work
  • Build new hire onboarding curriculum (organizational systems portion)
  • Measure training effectiveness.
• 4. Cross-Functional Workflow Clarity
  • Identify and resolve workflow conflicts between departments
  • Document handoff points and coordination protocols
  • Ensure cross-functional processes are clearly defined.

Qualifications & Experience Required

Experience:

• 3-5 years as Operations Manager, Documentation Systems Manager, Business Operations Manager, Process Improvement Lead, Internal Systems/Enablement Manager or similar experience
• Microsoft 365 proficiency and expert-level OneDrive and SharePoint organization
• Demonstrated experience creating SOPs, job manuals, and process documentation
• Track record working cross-functionally
• Experience taking ownership of organizational systems/documentation projects
• Professional writing experience
• Comfortable and experienced using AI tools (Claude, ChatGPT, etc.) as a core part of your workflow– not for final review but for drafting, editing and reorganizing to expedite your work

Systems Thinking:

• See how pieces connect and affect each other
• Identify root causes, not symptoms
• Spot contradictions and structural problems

Documentation & Writing:

• Make complex things simple and clear
• Take messy information and organize it logically
• Write clearly for any internal audience- regardless of the reader
• Take raw, or incomplete drafts and transform them into polished, professional internal documents
• Proofread for errors, inconsistencies, and poor structure- not just typos

Quality Control Mindset:

• High standards - catch errors and inconsistencies
• Review own work critically
• Follow set standards exactly and consistently
• Proactively hunt down missing information
• Interview process owners/managers to extract knowledge
• Fill gaps independently

Self-Direction & Ownership:

• Work through projects systematically without constant oversight
• Make decisions within scope without constant approval
• Strong judgment on when to decide vs. elevate

Important Additional Skills:

• High-trust collaborator – builds strong working relationships across departments, can work closely with people at any level to extract what’s needed, and communicate proactively
• Project coordination - manage multiple initiatives
• Process improvement thinking
• Technical aptitude - learn new software quickly

Technical Role Requirements:

• Expert-level Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint) – able to build and maintain a logical folder structure, manage version control, set up shared access, and keep a knowledge base navigable for non-technical teams
• Strong document formatting and design skills

Work-From-Home Requirements:

• Up-to-date Mac/Windows computer with anti-virus
• Reliable high-speed internet
• Quiet, distraction-free workspace
• Work-from-home set up
• Tech-savvy, comfortable learning new tools

This Role is NOT a Good Fit If:

• You’re a strong writer but don’t enjoy the operational, systemic side of documentation work.
• You’ve built your career primarily in content creation, copywriting, marketing writing, or journalism.
• You find editing and rewriting other people’s work tedious or frustrating.
• You need creative latitude to do your best work. This role has defined standards, and your job is to hit it consistently. Suggesting improvements in processes or formats is appreciated, but taking creative liberties is not.
• You need consistent direction and micromanagement.
• You haven’t meaningfully integrated AI tools into your workflow and rely on manual writing or “old-school” drafting/organization methods.
• You struggle with Microsoft OneDrive beyond basic file saving.
• You tend to work on multiple things at once and end up with many incomplete documents, rather than completing one thing fully before moving to the next.
• You struggle with initiating work projects, organization, or communication in general and tend to get overwhelmed easily.

We are intentional about creating a work environment that supports both high-quality work and the people doing it. We aim to provide our team with the structure, resources, and flexibility needed to do meaningful work while maintaining personal well-being.

We recognize that employees have responsibilities and priorities outside of work, and we respect and support that with our policies and benefits.

We are a fully remote team, allowing team members to work from where they are most comfortable and to avoid unnecessary commuting and overhead.

We offer competitive compensation and a benefits package designed to support health, stability, and balance, including:

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company
• 80 hours of paid vacation to start, with additional PTO that grows as you grow with us (tenure-based increases)
• 40 hours of personal days each year for rest, life, and everything in between
• Paid gym membership to support your health and well-being
• 7 paid holidays
• 50% discount on all Dr. Berg products
• Fully remote work with a strong emphasis on healthy work–life balance

Hours: Monday-Friday 9am- 6pm EST with one hour lunch break (40 hours a week)

Location: Fully remote

Please note that we are not currently hiring California-based employees or international contractors.

Additional note: As part of the interview process, you will be asked to complete a short test.