Business Development & Support Specialist

Sales And Support Representative

Develop sales and provide sales support for new accounts and act as primary back up sales support for Customer Business Specialists and Branch Management for assigned accounts.

Work independently or in cooperation with Customer Business Specialist, Customer Business Manager, and Branch Management to:

• Manage and direct internal and external resources to meet or exceed new and assigned customer expectations.
• Interview callers and assigned customers to determine their product and service needs.
• Develop and promote product sales for new accounts and additional sales for existing accounts.
• Promote and sell Heilind's services including, but not limited to, value-added enhancements, programs, automation, and E-store, to new and existing accounts.
• Persuade or influence new or existing customers to purchase Heilind products and services.
• Keep new and assigned accounts satisfied through, among other tasks; sales of products and services, administering accurate and timely process transactions, developing solid working relationships, responding to all customer phone calls, emails, letters, and faxes in a timely, effective, and professional manner.
• Develop and execute effective quoting strategies by collaborating with Customer Business Managers, Sales Management and Product Management.
• Negotiate product pricing, returns and credits with new and assigned customers.
• Determine and negotiate delivery methods and time frames with new and assigned customers.
• Support Customer Business Managers to solidify business at assigned accounts.
• Provide sales administrative and backup support for other Sales team members.

Education/Experience:

• Bachelor's degree (B. A.) from four-year college or university; or a minimum of 2+ years of related experience in industrial sales; or a combination of education and experience.

Skills and Requirements:

• U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)
• To perform this job successfully, an individual should have knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with sales tracking software such as OPTRAK or Dem ID.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.
• Judgement - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Working Conditions:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor