Remote Senior Account Manager

About Cryptio
We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.
We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

The role

Were hiring a Senior Account Manager (Enterprise) based in New York City to grow and retain a portfolio of our largest, most strategic customers.
Youll own the commercial strategy and day-to-day leadership of these relationships — driving renewals, identifying expansion opportunities, and running executive engagement across some of the most complex and high-value accounts in crypto finance. This is a strategic, commercially-oriented role focused on renewals and expansion, not a support-only CSM or implementation PM role.

What youll do

This isnt just relationship management. Its about protecting and growing enterprise ARR in a technically complex, fast-moving environment — translating customer complexity into clear, outcomes-based commercial plans.
Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement

Build and run account plans: stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization

Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants

Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans

Run executive-level governance: QBRs, steering committees, innovation and roadmap sessions, and escalation management

Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale

Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot

Mentor Associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence

Were looking for someone who

Has 7–10+ years of experience in enterprise Account Management (or renewals and expansion roles) in B2B SaaS

Has a proven track record of owning and growing strategic accounts through renewals, multi-stakeholder expansions, and executive engagement

Is comfortable working with technical products and teams, and can translate complexity into business outcomes

Brings strong commercial judgment: value selling, negotiation, procurement and legal cycles, and stakeholder alignment

Operates with rigour: forecasting accuracy, account planning cadence, and excellent CRM hygiene

Communicates clearly and confidently with executive presence across internal and external stakeholders

Is NYC-based with flexibility for customer meetings and periodic travel

Why youll love this role

Youll work directly with some of the most complex and high-profile names in crypto -banks, stablecoin issuers, asset managers, and DeFi innovators shaping how they operate at scale

Youll be a true commercial owner, not just a relationship manager, with real influence over how Cryptio retains and grows its most strategic accounts

Youll collaborate closely with Product, Engineering, and Growth to feed customer insight back into the roadmap and influence how we build

Youll gain deep exposure to the emerging intersection of institutional finance and crypto a space thats moving fast and where your work genuinely matters

At Cryptio, expectations are high but so is the support. Expect a team thats invested in your success

Perks
‍ Remote or Hybrid working
️ 25 days paid holiday plus bank holidays
One additional day of annual leave each year, up to 30 total days
Your birth off
Mental health resources, wellbeing programs, and professional coaching
Family-friendly policies
Fitness and wellness budget
MacBook Pro
️ $200 home office setup budget
Training and development budget
*** we have additional benefits depending on location

If this sounds like you, we would love to hear from you

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.