Medical Front Office

Patient Registration Representative

Pay: DOE

Schedule: Full-Time

Location: Tulsa, OK

Patient Registration Representative Must-Have Requirements

• High School Diploma or GED
• Prior front desk, receptionist, or medical office experience preferred
• Strong customer service and communication skills
• Experience handling insurance verification and patient payments
• Basic typing and computer skills
• Ability to learn and navigate medical software/EMR systems
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of HIPAA and patient confidentiality standards

Patient Registration Representative Position Summary

The Patient Registration Representative is responsible for ensuring a smooth and professional check-in and check-out experience for all patients. This front office role supports patient scheduling, insurance verification, payment collection, and customer service while maintaining compliance with HIPAA and practice standards. The ideal candidate is friendly, organized, and able to manage multiple tasks with minimal supervision.

Patient Registration Representative Essential Duties & Responsibilities

• Review next days appointments for insurance verification, paperwork, and balances due
• Greet and welcome all patients and visitors in a professional manner
• Manage patient check-in and check-out processes
• Collect and scan insurance cards and photo identification
• Collect copays, coinsurance, and outstanding balances per office protocol
• Input and update patient demographic and insurance information
• Schedule return appointments and provide reminder cards
• Answer and route incoming phone calls
• Respond to patient questions regarding wait times and scheduling
• Notify clinical staff when patients are ready for triage
• Maintain front desk organization and cleanliness
• Follow HIPAA, compliance, and employee handbook guidelines

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At least one year of experience in a medical office preferably OB/GYN.

* Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

* Answer telephones and direct calls to appropriate staff.

* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

* Complete insurance or other claim forms.

* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

* Transmit correspondence or medical records by mail, e-mail, or fax.

* Maintain medical records, technical library, or correspondence files.

* Receive and route messages or documents, such as laboratory results, to appropriate staff.

* Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

* Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

* Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

* Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

* Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.

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