Customer Success Specialist

Job Description

Job Description

Markets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give our clients a competitive advantage.

About Us

Optisigns, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.

Customer Success Engineer

Primary responsibilities

• Provide technical assistance and support for incoming queries and issues related to the OptiSigns application.
• Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
• Suggest changes to technical documents and help desk articles.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic, troubleshooting on Windows, Android, and other devices
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about application usage
• Run reports to determine malfunctions that continue to occur.
• Escalate issues to designated tier 2 staff as necessary.

Work Location:

• Houston, TX Headquarters Office

Work Remotely

• Opportunity for 1 day a week, at management discretion.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

 

Experience level:

• 1 year

 

Schedule:

• 8 hour shift
• Monday to Friday
• On call

 

Application Question(s):

• Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.

 

Education:

• Bachelor's (Preferred)

 

Experience:

• Customer service: 1 year (Preferred)

 

Ability to Commute:

• Houston, TX 77040 (Required)

 

Ability to Relocate:

• Houston, TX 77040: Relocate before starting work (Required)

 

Work Location: In person