Assistant General Manager

Assistant General Manager (AGM) Hyatt House LA – University Medical Center, a valued property in the Pyramid Global Hospitality portfolio. The role involves overseeing hotel operations, ensuring guest satisfaction, and supporting financial and operational objectives. Key Responsibilities Assist the General Manager in day‑to‑day hotel operations. Supervise and coordinate activities of front desk, housekeeping, food and beverage, maintenance and other departments. Ensure adherence to hotel policies, procedures and service standards. Promote a guest‑centric culture through excellent customer service and satisfaction. Address and resolve guest concerns and complaints promptly and effectively. Monitor and respond to online reviews and feedback to enhance the overall guest experience. Assist in budget planning and monitor financial performance against established goals. Help control operating expenses and manage budgets for each department. Participate in recruitment, training and development of staff. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and inclusive work environment. Monitor and maintain quality standards throughout the hotel. Implement and enforce brand standards and ensure compliance with relevant regulations. Oversee maintenance and cleanliness of hotel facilities. Coordinate with maintenance staff to ensure proper functioning of equipment and systems. Ensure the implementation and adherence to security and safety protocols. Collaborate with relevant authorities to address any security concerns. Prepare regular reports for the General Manager on key performance indicators, financial metrics, and other relevant data. Qualifications Proven record as an Assistant General Manager, Front Office Manager or Director of Operations, with a strong background in Rooms. At least 5 years of progressive hospitality experience in hotels. College degree or equivalent education and experience, preferably in Hospitality or Travel & Tourism Management. Hyatt brand experience preferred. Familiarity with California and Federal employment laws. Exceptional leadership, communication, problem‑solving, and critical thinking skills. Flexibility to adapt to varying shifts, including weekends and holidays. Commitment to maintaining a positive and organized work environment. Compensation $85,000 – $95,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr