Sales Operations Specialist - Scottsdale, AZ

Sales Operations Specialist

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core valuesCaring, Inclusive, and Courageouswe foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. This role is on site in our Scottsdale office 4 days/week with Fridays remote.

As our Sales Operations Specialist you'll be the ambassador of our Business to Business customer experience process. You'll bridge the gap between Sales, Finance, and Supply Chain, ensuring that every order is handled with precision. You're a steward of customer data and provide the operational support necessary for our sales team to hit their targets.

Your Day to Day and The Future

• Execute accurate and timely order entry into the ERP system.
• Manage the full order lifecycle, including reviewing rewards programs, obtaining freight quotes, and providing real-time status and tracking updates to stakeholders.
• Monitor inventory levels and proactively manage Out of Stock scenarios to minimize disruption to the customer experience.
• Proactively lead account collections and credit card maintenance.
• Resolve invoice disputes and process necessary Debit/Credit Memos and invoice corrections.
• Lead the processing of customer returns and corporate buy-back programs, ensuring all financial and physical reconciliations are accurate.
• Facilitate the setup of new accounts by reviewing paperwork and coordinating with Master Data Management and Accounting departments.
• Enter and maintain high-quality customer master data to ensure reporting accuracy across the organization.
• Provide operational support for product launches and sales promotions.
• Manage education registrations and troubleshoot Marketing/Education coupon issues to ensure seamless promotional execution.
• Premium phone based customer service with each Sales Operations Specialist having dedicated phone time to answer incoming customer questions.