Hospitality Manager

Job Description

Job Description

Our Mission At goop kitchen, our mission is to build the most trusted and exceptional clean food and hospitality company in the world. Every meal we serve reflects our commitment to quality ingredients, thoughtful preparation, and genuine hospitality.

Our Vision We envision a world where clean eating is just eating — where food that's good for you is also vibrant, satisfying, and deeply enjoyable.

Description

The Hospitality Manager supports the daily operations of the restaurant by leading the front-of-house team, creating memorable guest experiences, and ensuring service standards are executed with consistency and care.

This role partners closely with culinary leadership to create a seamless connection between the kitchen and the dining room. It’s a hands-on leadership role for someone who loves developing people, thrives in a fast-paced environment, and takes pride in creating a welcoming, high-energy restaurant culture.

Key Responsibilities

Own the Guest Experience

• Lead service with a hands-on presence in the lobby/dining room, ensuring every guest feels welcomed and cared for

• Create a guest experience that reflects our commitment to clean, thoughtfully prepared food and genuine hospitality

• Anticipate guest needs, respond to feedback with care, and turn service challenges into memorable recovery moments

Manage and Develop the Front-of-House Team

• Train and mentor service team members on hospitality standards, service flow, and guest engagement

• Provide real-time coaching and thoughtful feedback during service

Recognize strong performance and help team members grow in confidence and capability

Lead Service & Dining Room Operations

• Lead service shifts and maintain a strong presence on the floor

• Ensure clear communication between the front of house and kitchen to support smooth, efficient service

• Maintain high standards for organization, cleanliness, and presentation throughout the restaurant

Support Operational Excellence

• Ensure service + hospitality philosophy, safety standards, and operational procedures are consistently followed

• Support scheduling, staffing, and shift coverage to maintain strong service execution

• Help the team stay organized and focused during high-volume service periods

Build a Culture of Care

• Help create a workplace where team members feel supported, respected, and proud of the work they do

• Lead with professionalism, empathy, and accountability

• Reinforce goop kitchen’s commitment to people-first leadership and a culture of growth

Requirements

• 1+ years of restaurant leadership experience (Assistant Manager, Supervisor, or Service Leader preferred)

• Experience in full-service, fast casual or hospitality-driven restaurant environments

• Passion for food, hospitality, and creating exceptional guest experiences

• Strong leadership, communication, and problem-solving skills

• Ability to stay organized and lead effectively in a fast-paced environment

• Comfortable working evenings, weekends, and holidays as needed

• Able to stand for extended periods and lift up to 25 lbs