Office Manager

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Summit Health Management is a unique health care organization that includes Summit Medical Group, one of the nation's premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the greater New York area. The combined company is leveraging its strengths to expand access to a full spectrum of high-quality health care services in the NY/NJ metropolitan area and provide patients with a consistent, exceptional experience.


The Office Manager is responsible for:

• Planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.
  
  

• Scheduling hospital and ambulatory admissions, coordinating required testing prior to admission and ensuring all information and consents are on site for patient's admission/procedure.
  
  

• Supporting a patient-centric urgent care experience from welcome to departure of the facility.
  
  

• Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for.
  
  

Duties and Responsibilities


The primary duties and responsibilities of an Office Manager are:

• Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
  
  

• Provides leadership and support in day to day operations within the clinical setting, serving as a role model and consultant for staff.
  
  

• Ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
  
  

• Completes and populates staff monthly schedules. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively.
  
  

• Building strong positive communication with physicians and works as a team to enhance the success of the practice.
  
  

• Ensuring staff maintains professionalism at all times. Coaching, managing, and developing the staff.
  
  

• Scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
  
  

• Schedules future appointments, tests, and completes referrals as ordered by the physician.
  
  

• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
  
  

• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available.
  
  

• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
  
  

• Performs various clerical duties including faxing, photocopying, filing and mailings.
  
  

• Obtains, verifies and updates patient information; maintains confidentiality according to policies.
  
  

• Monitors departmental compliance with all applicable standards (OSHA, HIPAA): reports compliance concerns; Ensures utilization of resources for resolution of issues.
  
  

Qualifications


A candidate's qualifications will include:

• 3-5 years of management experience required.
  
  

• High School Graduate or GED required. Associate Degree preferred.
  
  

• Happy and positive thinking, able to project this attitude around others.
  
  

• Must exhibit passion for outstanding results and compassion for those we work with and serve.
  
  

• Great leadership qualities a must.
  
  

• Good computer skills (knowledge of PC, Microsoft Office programs).
  
  

• Ability to communicate in English, both orally and in writing.
  
  

• Ability to use problem solving, critical thinking and priority setting skills.
  
  

• Must have excellent interpersonal and customer service skills.
  
  

• Must have accurate computer data entry skills.
  
  

• Must have the ability to organize and perform multiple tasks in a timely manner.
  
  

• Knowledge of medical office and terminology preferred.
  
  

• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
  
  

Pay Range: $63,500.00 - $79,400.00 Annual
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment
Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at