Senior Manager, Business Intelligence

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Department Data & Analytics About The Team The Data & Analytics team is Justworks' data and AI center of excellence - a connected set of functions spanning business intelligence, data science, analytics engineering, platform data/ML engineering and AI builders. We've grown significantly over the last several years and continue to build momentum across the business, leveling up maturity in how we deliver insights, govern data, and enable the company to make better decisions. You'll find a highly collaborative & diverse group motivated by craft, shared learning, and a genuine commitment to growing our impact for customers while evolving how we work together for our people. The Business Intelligence team is central to how we turn data into decisions by owning the reporting foundations that keep teams oriented and delivering the insights & analyses that drive how we understand, diagnose, and grow the business. Come build with us! Who You Are You are an experienced analytics leader who thinks about data in terms of decisions, systems, and repeatable frameworks. You've spent your career helping business leaders ask sharper questions of their data, translating complex analysis into clarity and action, and building the reporting foundations that enable partners to diagnose, explore, and decide on their own. You develop analysts who do both well. You bring structure where there's ambiguity and know how to turn analytical insights into recommendations that move the business. Our BI function at Justworks has transitioned from a distributed, embedded model to a centralized, strategic function, and we continue to evolve toward a more broadly self-service, AI-enabled future. That transformation is the core of this role: building out self-service intelligence products, shaping the craft of analytics, coaching analysts along a career path from skilled practitioner to strategic partner, and holding the line on rigor while encouraging faster, simpler answers where appropriate. As Senior Manager, Business Intelligence, you'll lead a dedicated team of analysts within our broader BI organization, serving as a strategic thought partner to senior functional leaders across Justworks. You will own the full cycle of analytical work: framing the right questions, developing rigorous analyses, validating findings and delivering outputs that functional leaders can trust and act on. Your Success Profile What You Will Work On Build and develop a high-performing Business Intelligence team, coaching analysts toward strategic problem framing, actionable recommendations, and confident stakeholder engagement while creating growth paths that support their long-term advancement Partner with senior functional leaders to define and prioritize the right analytical initiatives, going beyond the initial request to fully frame the problem and design the right technical approach Own analytical output quality across key business domains, ensuring work is accurate, well-framed, and tied to questions that matter Lead the team through the ongoing evolution of the BI operating model, including how work is triaged and prioritized, what kinds of work BI owns versus routes to self-service, and how stakeholder relationships are structured Drive adoption of new BI tooling and self-service capabilities as the team transitions to a modern BI platform, partnering with Analytics Engineering and Data Governance to ensure analysts and stakeholders are equipped to work effectively in the new environment Embed AI-assisted methods into the team's workflow, helping analysts develop practical fluency with AI tools and beginning to shape what AI-enabled analytical work looks like in your domain Collaborate with Analytics Engineering, Data Governance, Data Science, and and Data Platform teams to ensure analytical output is grounded in shared metric definitions, certified data models, and trusted data foundations How You Will Do Your Work As a Senior Manager, Business Intelligence, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies: Plans & Aligns - Ensures individual actions support company mission; communicates effectively; understands urgency and plans accordingly Balances Stakeholders - Understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders. Influence and Leadership - Fosters a community of knowledge-sharing, collaboration, mentorship, and forward-thinking across the organization. Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Good Judgment - Pauses before acting; asks questions to fully understand context; applies critical thinking and takes ownership of outcomes Teamwork & Communication - Honors diverse thoughts and opinions; leverages unique skills to maximize efficiency Skills and Knowledge - Demonstrates capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications 7+ years of hands-on analytics experience, including hypothesis-driven analysis, business case development, and strategic recommendations 4+ years of people management, including direct responsibility for developing senior-level individual contributors Strong SQL proficiency and experience working in modern BI and data visualization tools (e.g., Sigma, Tableau, Looker or similar) Working knowledge of at least one statistical programming language (e.g. Python / R). Comfort with predictive modeling techniques is a plus. Demonstrated experience partnering with and influencing VP-level and above stakeholders to frame problems, present findings, and shape decisions Track record of participating in or leading an analytics transformation: moving a function from reactive service delivery toward proactive, strategic insight generation Experience in a complex B2B SaaS environment strongly preferred; comfort with GTM, revenue, customer health, and product domains a big plus Familiarity with data modeling concepts, metric governance, and how analytical work connects to underlying data infrastructure Experience leveraging AI-assisted tools to accelerate or enhance analytical workflows, with strong judgment applied to validation and accuracy Excellent written and verbal communication skills, with the ability to craft compelling analytical narratives for diverse audiences The base wage range for this position based in our New York City Office is targeted at $166,000.00 - $214,000.00 per year. #LI-DG2 #LI-Hybrid Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at View email address on click.appcast.io. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report